Administrative Officer

City of Charlotte•Charlotte, NC

2d•Hybrid

About The Position

Welcome to the City of Charlotte, a diverse and inclusive community dedicated to delivering quality public services and promoting the safety, health, and quality of life for all residents. Charlotte Water, an enterprise department of the City of Charlotte, is one of the largest public water and sewer service providers in the southeast. We are seeking a competent, skilled candidate with a customer service focus to work in a team environment. The Administrative Specialist Senior position provides comprehensive administrative and HR support to the Engineering Division. This role serves as a key resource for division leadership and employees by coordinating payroll, recruitment support, travel and procurement activities, and divisional events. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining confidentiality and delivering exceptional customer service. This position will report to the Chief Utilities Engineer.

Requirements

High school diploma or GED from an accredited school.
Three (3) years of related business administration experience.
Experience providing administrative support in a fast-paced business environment.
Knowledge of HR processes, including payroll, recruitment, onboarding, offboarding, benefits administration, and employee records management.
Strong organizational, time management, and multitasking skills with exceptional attention to detail.
Excellent verbal and written communication skills with the ability to interact professionally with employees at all levels.
Proficiency with Microsoft Office Suite; Workday experience is strongly preferred.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Requires a valid NC/SC Driver’s License.
Ability to obtain and maintain city driver’s permit.

Nice To Haves

Workday experience is strongly preferred.

Responsibilities

Provide day-to-day administrative support to the Engineering Division and its employees.
Serve as a primary point of contact for employee questions and administrative needs.
Order and maintain office supplies, mailroom upkeep, and coordinate vendor services as needed.
Process payments for professional registrations, certifications, memberships, lump sum payments and other divisional expenses.
Assist with travel arrangements and procurement card (P-Card) transactions, ensuring compliance with organizational policies.
Communicate organizational and HR policy updates to division leadership and employees.
Assist with employee recognition programs and initiatives.
Coordinate divisional meetings, events, and employee engagement activities.
Process weekly payroll accurately and in accordance with established deadlines.
Coordinate employee onboarding and offboarding activities, ensuring a seamless employee experience.
Process employee certifications, certification incentive/lump-sum payments, and termination documentation.
Respond to employee questions regarding benefits and direct employees to appropriate resources when necessary.
Maintain employee records and ensure the accuracy of HR-related documentation.
Assist with recruiting activities, including screening employment applications.
Coordinate and schedule candidate interviews with hiring managers.
Participate on interview panels as the Human Resources representative to support fair and consistent hiring practices.
Support hiring managers throughout the recruitment and selection process.
Performs other related job duties as assigned.