Administrative Officer I

State of North Carolina•4312 District Drive Wake, NC

2d•$45,431 - $79,504•Hybrid

About The Position

The Administrative Officer I provides management-level support to Case Management functions for the Office of the Chief Medical Examiner (OCME) and the statewide medical examiner system. The position provides expertise in billing, quality assurance and improvement, file room management, team leadership, and special projects. It directly supervises four case management specialists, overseeing daily workflows and performance, providing billing support and employee training, and carrying out other leadership duties under the Case Management Program Supervisor. The employee also works with the OCME Operations Manager on special projects as needed. This position is eligible for a hybrid teleworking schedule that includes weekly onsite work hours.

Requirements

Bachelor’s degree from an appropriately accredited institution and one year of experience in HR, budgeting, research, or administrative management, or an equivalent combination of education and experience.

Nice To Haves

Previous OCME or case management experience.

Responsibilities

Review and manage case management policies and procedures for closing medical examiner cases with the Case Management Supervisor, ensuring processes meet NAME accreditation standards.
Gather performance metrics and track errors to identify trends for staff training and updates to policies and procedures.
Directly supervise the case management team and support the Case Management Program Supervisor.
Oversee the team's daily tasks and work performance.
Provide billing support and train employees.
Support the OCME Operations Manager on administrative projects, including HR functions within the OCME and high-level administrative projects, as needed.
Provide expertise in quality assurance and improvement and file room management.