Administrative Officer 2

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Hybrid

About The Position

The Administrative Officer 2 provides leadership and direction for customer service operations supporting the Commonwealth Automotive Fleet within the Bureau of Vehicle Management. The position helps maintain fleet safety and dependable service by overseeing vendor programs, updating policies, coordinating with agencies statewide, and guiding staff. The role also supports maintenance and repair operations and tracks fleet safety recalls.

The position is full-time, with work hours of 8:00 AM to 4:30 PM, Monday through Friday, including a 60-minute lunch. Part-time telework may be available from an approved location within Pennsylvania with a securely configured high-speed internet connection. Employees unable to telework may report to the headquarters office in Harrisburg. Telework arrangements may change.

Requirements

• One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or three years of progressively responsible and varied office management or staff work, including personnel management, budgeting, or procurement, and a bachelor's degree; or an equivalent combination of experience and training.
• At least one year of experience with team building, conflict resolution, and employee development skills.
• At least one year of experience working with other management team members to develop call center objectives while being efficient.
• At least two years of automotive experience, such as approving or creating estimates, mechanical work, autobody repairs, or experience in an automotive environment.
• Ability to perform essential job functions.

Responsibilities

• Update procedures and publications and communicate policy changes to agencies.
• Ensure fleet vehicles are properly operated, maintained, and repaired.
• Coordinate with state agencies and legislative offices regarding vehicle repair and maintenance needs.
• Maintain statewide service agreements and oversee vendor onboarding and updates.
• Guide customer service staff and approve maintenance repairs within authorized limits.
• Track safety recalls and ensure they are completed across the fleet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level