Administrative Officer 1

Commonwealth of Pennsylvania • Dauphin County, PA

11h • Hybrid

About The Position

Step into a role where your work makes every day run more smoothly at the Department of General Services. As an Administrative Officer 1, you will support essential operations that keep vehicles, services, and communication moving in the right direction. This role offers the chance to problem solve, collaborate with agencies, and guide important processes. Join a team that values accuracy, service, and dedication. This position supports the Bureau of Vehicle Management by handling customer service needs, processing claims, and guiding staff through important workflows. The role helps ensure clear communication, accurate documentation, and smooth operations across programs.

Requirements

• Two years of experience in varied office management or staff work; and bachelor's degree; or any equivalent combination of experience and training.
• Strong team building, conflict resolution, and employee development skills.
• Exceptional verbal and written skills for handling executive-level reporting and escalated customer issues.
• Experience analyzing claims data to identify trends, manage loss reserves, and improve financial efficiency.
• Ability to perform essential job functions.

Responsibilities

• Respond to inquiries about fleet activity, incidents, and services while documenting interactions accurately
• Manage vehicle claims, gather documentation, coordinate follow up, and update records throughout the claim cycle
• Communicate with vendors, garages, and agency contacts to obtain estimates, schedule services, and resolve repair issues
• Ensure that service and claim records are complete, accurate, and maintained according to program standards
• Guide Administrative Assistant 1 employees, review their work, and support training and productivity goals
• Address complex questions or concerns related to fleet activity, vendor performance, repairs, or claims

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level