Licensing Officer 1 (Administrative Officer 1)

Commonwealth of Pennsylvania • Dauphin County, PA

20h • Hybrid

About The Position

This Administrative Officer 1 position serves as a Licensing Officer 1 with the Pennsylvania Insurance Department’s (PID) Bureau of Licensing and Enforcement, Licensing Services Division. This position offers the chance to support important licensing processes that help protect consumers across the Commonwealth. Your work will guide a dedicated team and contribute to efficient service for specialty insurance licensing applicants. In this Licensing Officer 1 role, you will supervise a team that reviews and determines eligibility for specialty insurance licensing applicants within the Commonwealth. Our team will rely on you to ensure licensing activities run smoothly, guide improvements, and research and respond to complex inquiries.

Requirements

• Two years of experience in varied office management or staff work; and bachelor's degree; or any equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.

Responsibilities

• Manage the receipt, processing, and evaluation of specialty insurance licensing applications; determine work priorities; evaluate staff performance; provide training; and perform other supervisory duties
• Analyze and review work processes, identify issues, and recommend improvements; research special projects for the Bureau
• Oversee public email inquiries and ensure staff provide timely and accurate responses; manage responses to written and verbal inquiries referred by the legislative office
• Attend and lead meetings, make oral presentations, prepare complex or sensitive correspondence for the Bureau Director’s signature; testify at formal administrative hearings as necessary
• Manage and oversee the business entity and fictitious name approval process; liaise with other departments and bureaus to resolve issues
• Work with IT department and vendors to resolve technical issues and ensure enhancements support workflow needs

Benefits

• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level