Administrative Medical Assistant Internal Medicine

Banner Health • Phoenix, AZ

10d • Onsite

About The Position

Banner – University Medicine Internal Medicine Clinic is a Patient Centered Medical Home that provides coordinated, long-term care. The clinic offers routine physicals, well-woman exams, chronic disease management, minor in-office procedures, and diabetes management. This position supports the care team through administrative tasks and indirect care, while maintaining clinical skills and providing direct patient care as needed. It uses the electronic health record (EHR) and other resources to assess patient health status and identify care gaps before appointments. Patient contact by telephone is a critical part of the role, requiring medical knowledge and strong communication skills. The role involves working with several providers, including residents, in a fast-paced environment.

This is a full-time, 40-hour-per-week day-shift position, Monday through Friday, 8:00 a.m. to 5:00 p.m. Uncertified medical assistants may be considered and must obtain national certification within 12 months of starting employment. Banner provides certification study materials and pays the certification cost; passing the certification exam results in a pay increase. Medical assistants may pursue career advancement through the medical assistant career ladder or tuition assistance.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Knowledge normally obtained through graduation from an accredited medical assisting program, or completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active medical assistant certification required within one year of hire. Accepted credentials include RMA (AMT), CMA (AAMA), CCMA (NHA), or NCMA (NCCT).
• BLS certification required upon hire.
• Strong computer skills, including ability to use medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.
• Ability to work in a fast-paced environment, multitask, and work under pressure.
• Team-oriented and open to learning new tasks.

Nice To Haves

• Certified Medical Assistant preferred.
• At least one year of experience with prior authorizations, medication refills, and patient follow-up by phone and portal messages.
• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Review patient charts to support coordinated care.
• Use evidence-based guidelines to identify gaps in preventative and maintenance care, and use standing orders as appropriate.
• Use the EHR to obtain medical information when communicating with patients and the care team about preventative care, chronic care, medications, high-risk patients, and patients not recently seen in the clinic.
• Collaborate with the care team to meet performance metrics and clinical quality measures, and identify areas for improvement based on results where applicable.
• Maintain clinical skills and provide direct patient care as needed.
• Complete required onboarding and orientation activities, including simulation training, and participate in Annual Clinical Education Days as needed or directed.
• Perform administrative tasks that support the care team in providing direct medical care.
• Contact patients by telephone and communicate in a culturally and linguistically appropriate manner.

Benefits

• Scrub allowance.
• Banner provides medical assistant certification study materials and pays for the cost of certification for uncertified medical assistants.
• Pay increase upon passing the certification exam and attaining certified status.
• Tuition assistance for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED