Administrative Assistant, Internal Medicine
About The Position
The Administrative Assistant supports the Internal Medicine Department at The Lahey Clinic in a fully onsite role in Burlington, Massachusetts. The position provides administrative and clerical support and involves extensive interaction with the public, visitors, patients and families, providers, and staff. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. The role handles calls and visitors, prepares correspondence and documents, schedules appointments and meetings, maintains calendars, supports department events, processes administrative forms, performs routine clerical duties, and maintains files, records, and databases. It may also involve updating patient demographic and insurance information, obtaining specialist referrals, coordinating patient appointments and procedures, preparing and maintaining patient records, communicating with referral sources and other departments, handling confidential information, and queuing prescriptions for renewal to support licensed practitioners. The work is sedentary and requires close attention to detail, computer and keyboard use, and frequent interaction by telephone and conversation. Employees must use judgment to respond to recurring events and provide calm, supportive service. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.
Requirements
- High school diploma or GED.
- 0–1 years of related work experience.
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
- Ability to maintain close attention to detail and use judgment to respond to workplace events.
- Must meet the employer's influenza vaccination requirement as a condition of employment.
Responsibilities
- Answer and screen telephone calls, take accurate messages, and direct calls to the appropriate person.
- Greet and direct patients, families, visitors, and staff; respond to requests promptly and provide clear, accurate information within the scope of knowledge and authority.
- Type, prepare, proofread, edit, and draft correspondence and documents; compile and distribute reports and other information.
- Schedule appointments and meetings and maintain calendars and schedules for assigned staff.
- Assist with preparation for conferences, seminars, and other department-sponsored programs or events; receive, record, and prepare related materials.
- Provide positive and effective customer service in support of the department and medical center.
- Prepare, route, and track administrative forms and documents; obtain required authorizations, monitor delivery, and communicate with hospital departments to resolve delays, problems, and errors.
- Perform routine clerical tasks, including opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating, and distributing documents.
- Organize and maintain department files, records, and databases; enter information from source documents into databases and spreadsheets.
- As needed, update patient demographic and insurance information, obtain specialist referrals, schedule patient appointments, and coordinate ancillary appointments and procedures.
- Obtain patient information and materials from referral sources; prepare patient records for clinical activities and maintain physician records.
- Act as a liaison with other departments and external customers, handle confidential information appropriately, and explain policies and procedures when necessary.
- Queue prescriptions for renewal in support of licensed practitioners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
