Administrative Medical Assistant

Cardinal Health•Clovis, CA

20d•Onsite

About The Position

Clinical Care Delivery provides high-quality, patient-centered care focused on diagnosing, treating, and managing care while ensuring the safety, efficiency, and effectiveness of the practice. Clinical Services are responsible for medical services that directly or indirectly provide healthcare to patients. The Administrative Medical Assistant processes referrals, schedules follow-ups and clinical services, coordinates insurance authorizations, and keeps patients informed. The role also processes genetic testing, coordinates with pathology departments, completes tasks outlined in the Admin MA SOP, and backs up the clinical Medical Assistant when needed. Other duties and projects may be assigned.

Requirements

Strong customer service background, preferably in a healthcare environment.

Nice To Haves

Medical Assistant Certificate from an accredited educational institution.

Responsibilities

Process all outbound referrals in a timely manner and appropriately prioritize urgent and STAT items.
Ensure all pertinent paperwork regarding patient referrals is completed and documented in the EMR.
Schedule patient follow-ups that are not treatment-related.
Schedule labs and port flushes appropriately and correctly.
Provide insurance authorization as needed.
Submit all necessary documentation and the proper diagnosis to insurance when requesting authorization.
Keep patients informed about the status of referrals and authorizations.
Demonstrate excellent customer service by phone and in person.
Process genetic testing and coordinate with pathology departments to ensure proper specimens are sent.
Complete tasks stated in the Admin MA SOP.
Back up the clinical Medical Assistant when needed.
Complete other duties and projects as assigned.