Administrative Intake Support Specialist Full Time First/Second Shift with Every Other Weekend Rotation

Pine Rest Christian Mental Health Services • Grand Rapids, MI

9d

About The Position

The Administrative Intake Support Specialist provides intake phone triage, customer reception, registration, external courtesy communication, and admission services in accordance with patient needs. The role supports excellent customer service and a welcoming, empowering environment for a diverse community. It works collaboratively with a multidisciplinary team to support a positive patient experience and may involve managing emergency procedures and switchboard operations for the organization.

Requirements

• Associate degree or equivalent knowledge, skills, experience, and abilities.
• Ability to provide culturally inclusive care to a wide range of individuals in a diverse community setting.
• Interpersonal skills to relate to patients and families, multidisciplinary treatment team members, other hospital employees, and individuals in patients’ social spheres.

Responsibilities

• Professionally and calmly handle crisis calls and determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Review, monitor, and collect program data and provide evaluation to enhance the data.
• Collaborate effectively with a multidisciplinary team to support an excellent patient experience.
• Perform office duties, including patient registration, insurance verification, and courtesy phone calls.
• Manage and implement emergency procedures for the organization.
• Manage switchboard operations and direct customers to requested individuals.
• Orient patients to the assessment process and complete admission paperwork.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 403(b) retirement match contribution
• Generous paid time off for full-time and part-time employees
• Tuition assistance and loan forgiveness
• Employee Assistance Program with free and discounted services, including therapy, legal, accounting, and gym membership services
• Tuition discount through a partnership with Davenport University for employees and family members

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree