Administrative Intake Support Specialist Full Time First/Second Shift with Every Other Weekend Rotation

Pine Rest Christian Mental Health Services • Grand Rapids, MI

11d • $18 - $25

About The Position

The Administrative Intake Support Specialist at Pine Rest provides intake phone triage, customer reception, registration, external courtesy communication, and admission services in accordance with patient needs. The position handles crisis calls, completes phone triage intake for admission referrals, supports patient registration and insurance verification, and helps patients understand the assessment and admission process. The role also monitors program data, collaborates with a multidisciplinary team, manages emergency procedures and organization-wide switchboard operations, and contributes to a welcoming, culturally inclusive patient experience.

Requirements

• Associate degree, or equivalent knowledge, skills, experience, and abilities.
• Ability to provide culturally inclusive care to a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills to relate to internal and external contacts, including patients and families, multidisciplinary treatment team members, other hospital employees, and individuals in the patient's social sphere.

Responsibilities

• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Review, monitor, and collect program data and provide evaluation to enhance the data.
• Work collaboratively in a multidisciplinary team to support an excellent patient experience.
• Perform office duties including patient registration, insurance verification, and courtesy phone calls.
• Manage and implement emergency procedures for the organization.
• Manage switchboard operations for the organization and direct customers to requested individuals.
• Orient patients to the assessment process and complete admission paperwork.

Benefits

• Medical, dental, vision, and life insurance plans.
• 403(b) retirement match contribution by Pine Rest.
• Generous paid time off for full-time and part-time employees.
• Tuition assistance and loan forgiveness.
• Employee Assistance Program with free and discounted services, including therapy, legal, accounting, and gym membership services.
• Tuition discounts for employees and family members through a partnership with Davenport University.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree