Administrative Fellow – Healthcare Operations

EPIC Health System•South Lyon, MI

About The Position

EPIC Health is hiring an Administrative Fellow for a paid, 12-month fellowship focused on healthcare administration, practice management, and healthcare operations. The fellowship is based in South Lyon, Michigan, within the Operations department, and reports to Operations / Practice Leadership. The Fellow will participate in a structured, hands-on development experience intended to prepare them for future healthcare operations leadership roles. Working with Practice Managers, District and Operations leadership, clinical teams, and cross-functional departments, the Fellow will gain exposure to clinic operations, performance analysis, staffing, patient experience, quality, process improvement, provider operations, and strategic initiatives. This is an active role: the Fellow will take ownership of projects, analyze data, identify improvement opportunities, and contribute to day-to-day operations. The 12-month experience provides exposure to practice management, healthcare operations, financial and operational performance, KPI and dashboard management, workforce management, patient access and experience, provider operations, quality and compliance, revenue cycle fundamentals, process and project management, technology and workflow optimization, change management, strategic planning, and multi-site healthcare operations. The Fellow will progressively assume greater responsibility and independence. Successful Fellows may have opportunities to move into healthcare operations leadership roles, depending on organizational needs, performance, experience, and demonstrated leadership capabilities.

Requirements

Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or a related field; preferably completed within the last two years or currently in progress.
Strong interest in healthcare administration, operations, and leadership.
Strong analytical and problem-solving skills.
Ability to work with data, identify trends, and develop actionable recommendations.
Strong communication, organization, and interpersonal skills.
Ability to manage multiple priorities and meet deadlines.
Demonstrated initiative, accountability, and willingness to learn.
Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.
Ability to work effectively with clinical and administrative teams.
Employment is contingent upon successful completion of applicable background checks, employment and education verification, and other pre-employment requirements.

Nice To Haves

Healthcare experience, internship, residency, or previous administrative experience is preferred but not required.

Responsibilities

Gain hands-on exposure to daily outpatient practice operations, including staffing, scheduling, patient flow, workflows, and clinic performance.
Learn how operational decisions affect patient experience, provider productivity, financial performance, quality, and access.
Help identify operational challenges and develop practical solutions.
Participate in implementing and standardizing operational processes across practices.
Monitor and analyze operational and clinical metrics and KPIs; identify trends, performance gaps, and improvement opportunities.
Support development and tracking of action plans and analyze productivity, patient volume, access, staffing, quality, revenue, and other operational data.
Translate data into practical recommendations for operational leadership.
Participate in process-improvement initiatives and help develop and implement standardized workflows, procedures, and best practices.
Own assigned operational projects from planning through implementation.
Support new initiatives, service-line development, technology implementations, organizational change projects, and organizational growth initiatives.
Document processes and identify opportunities for automation, efficiency, and scalability.
Work alongside Practice Managers and other leaders to learn team leadership and performance management.
Participate in staff meetings, leadership meetings, and operational discussions.
Assist with employee onboarding, training, engagement, and retention initiatives.
Collaborate with physicians, APPs, nurses, medical assistants, and other clinical team members to understand and improve provider workflows, patient access, and care delivery.
Learn how operational leaders support providers while maintaining quality, compliance, and patient-centered care.
Collaborate with Operations, Clinical, Revenue Cycle, HR, Finance, IT, Marketing, and other corporate functions.
Participate in new-location launches and other strategic projects, and help develop solutions that can be standardized and scaled across locations.
Present findings, recommendations, and project updates to leadership.