San Luis Obispo, CA- Administrative Coordinator

Aladdin Bail Bonds•San Luis Obispo, CA

1d•Onsite

About The Position

The Administrative Coordinator supports agency administration, office operations, and customer service at Aladdin Bail Bonds. The role provides backup support to Agents and/or the Manager, maintains deposit documentation and financial controls, submits weekly reports, and helps keep the office professional and supplied. Additional duties may be assigned as needed, and employees should consult their Supervisor with questions about responsibilities. The position provides administrative assistance for claims-related matters, Corporate and inter-agency requests, defendant files and court documents, bond transaction packets, calls, mail, deliveries, and office supplies. It also supports Agents with client matters and delivers prompt, professional, non-judgmental service to the public. The coordinator is expected to collaborate with the team, maintain a professional appearance, and be flexible to work non-standard hours when urgent matters arise and on a rotating schedule.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Basic computer proficiency, including Microsoft Outlook, Microsoft Word, Microsoft Excel, and general typing and office software skills.
Proficiency in English.
Ability to multitask in a fast-paced office environment.
Strong organizational and prioritization skills.
Ability to work collaboratively as part of a team.
Positive attitude and a proactive, resourceful, and flexible approach.
Ability to work independently with minimal supervision.
Must be able to obtain a state-issued insurance license.
Must possess a valid driver's license and qualify to operate a company vehicle.
Must be willing to work a rotating schedule.

Nice To Haves

At least 2 years of office administration experience is preferred.
Bilingual or multilingual abilities are a plus.

Responsibilities

Assist and provide backup support to Agents and/or the Manager as needed.
Maintain daily deposit backup documentation.
Manage inventory and petty cash controls and ensure accurate reconciliation.
Submit weekly reports to Corporate every Monday.
Help maintain a professional office appearance, including ensuring fresh coffee and water are available for clients.
Coordinate defendant court reminder calls with the Manager.
Provide administrative assistance for claims-related matters as appropriate.
Assist with Corporate and inter-agency requests, including filing motions, processing exonerations, pulling minute orders, and filing trust deeds.
Build defendant files, including labels, 2100RC forms, and required documentation.
Scan and attach complete defendant file documents and photographs into the BMA system.
For bond inquiry calls, capture the caller's name, defendant's name, and caller's phone number; transfer information to an Agent as necessary and connect the caller with an Agent before ending the call.
Scan and upload defendant court documents into BMA and file them appropriately.
Support Agents assisting other clients, including defendant check-ins, court updates, payments, bail information gathering, and other client needs.
Create bond transaction packets.
Manage incoming and outgoing mail and Federal Express deliveries.
Maintain inventory and order office supplies and bail bond forms.
Provide prompt, professional, and non-judgmental customer service to the general public.
Deliver customer service with a sense of urgency for defendant check-ins, court updates, payments, reinstatements, and other daily client-related issues.
Maintain a professional appearance and follow the Aladdin Bail Bonds dress code when interacting with customers, vendors, courts, jails, and coworkers.
Demonstrate a team-oriented attitude and provide support when needed.
Work a rotating schedule and be flexible to work non-standard hours when urgent matters arise.