San Luis Obispo, CA- Administrative Coordinator

Aladdin Bail Bonds•San Luis Obispo, CA

5h•$39,520 - $43,680

About The Position

The Administrative Coordinator provides administrative, office, and customer-service support in a bail bonds office. The role assists Agents and the Manager, maintains financial and inventory records, submits weekly reports, coordinates court reminder calls, and helps maintain a professional office environment. The Coordinator also supports claims and corporate or inter-agency requests, prepares and scans defendant files and court documents in the BMA system, handles bond inquiry calls, assists with client needs and bond transactions, and manages mail and office supplies. The position requires prompt, professional, non-judgmental service to the public and a collaborative, flexible approach to supporting coworkers. A valid driver's license, qualification to operate a company vehicle, ability to obtain a state-issued insurance license, and willingness to work a rotating schedule are required.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Basic computer proficiency, including Microsoft Outlook, Microsoft Word, Microsoft Excel, typing, and general office software.
Proficiency in English.
Ability to multitask in a fast-paced office environment.
Strong organizational and prioritization skills.
Ability to work collaboratively as part of a team.
Positive attitude and a proactive, resourceful, and flexible approach.
Ability to work independently with minimal supervision.
Flexibility to work non-standard hours when urgent matters arise.
Must be able to obtain a state-issued insurance license.
Must possess a valid driver's license and qualify to operate a company vehicle.
Must be willing to work a rotating schedule.

Nice To Haves

Minimum of 2 years of office administration experience.
Bilingual or multilingual abilities.

Responsibilities

Assist and provide backup support to Agents and/or the Manager as needed.
Maintain daily deposit backup documentation.
Manage inventory and petty cash controls and ensure accurate reconciliation.
Submit weekly reports to Corporate every Monday.
Help maintain a professional office appearance, including ensuring fresh coffee and water are available for clients.
Coordinate defendant court reminder calls with the Manager.
Provide administrative assistance for claims-related matters.
Assist with Corporate and inter-agency requests, including filing motions, processing exonerations, pulling minute orders, and filing trust deeds.
Build defendant files, including labels, 2100RC forms, and required documentation.
Scan and attach complete defendant file documents and photographs in the BMA system.
For bond inquiry calls, capture the caller's name, defendant's name, and caller's phone number; transfer information to an Agent as necessary and connect the caller with an Agent before ending the call.
Scan and upload defendant court documents into BMA and file them appropriately.
Support Agents assisting other clients with defendant check-ins, court updates, payments, and bail information gathering.
Create bond transaction packets.
Manage incoming and outgoing mail and Federal Express deliveries.
Maintain inventory and order office supplies and bail bond forms.
Provide prompt, professional, non-judgmental customer service to the general public.
Deliver timely customer service for defendant check-ins, court updates, payments, reinstatements, and other daily client-related issues.
Maintain a professional appearance and adhere to the company dress code when interacting with customers, vendors, courts, jails, and coworkers.
Demonstrate a team-oriented attitude and provide support when needed.