Administrative Coordinator

National Ramp • Valley Cottage, NY

8d • Onsite

About The Position

The Administrative Coordinator manages cases for the Veterans Access department from initial submission through installation and closeout. The role coordinates with Veterans Access representatives, installers, clients, and internal teams to process documentation, track progress, maintain accurate records, and ensure cases are completed efficiently and accurately.

The position is based on-site in Valley Cottage, NY, four days a week. The annual compensation range is $65,000–$70,000.

Requirements

• Experience in administrative coordination, order processing, customer service, or operations support.
• Strong attention to detail and ability to maintain accurate records across multiple systems.
• Excellent organizational, time management, and follow-through skills.
• Clear, professional written and verbal communication.
• Proficiency with Microsoft Office and comfort using ERP systems, internal applications, and document management tools.
• Ability to identify discrepancies, resolve routine issues, and escalate concerns appropriately.

Nice To Haves

• Experience with VA programs, accessibility products, construction, or installation coordination.

Responsibilities

• Track cases through VA submission, approval, installation, and closeout; follow up on outstanding items and escalate potential delays.
• Review site evaluations for accuracy and completeness, and coordinate corrections or missing information.
• Coordinate information and provide timely updates to VA representatives, installers, clients, and internal teams.
• Process VA purchase orders, verify details against approved documentation, and resolve discrepancies.
• Maintain accurate case information, status updates, notes, and supporting documents in the ERP system and internal application.
• Review completion documents, installation photos, and required records to confirm compliance with approved scope and quality standards; coordinate resolution of outstanding issues.
• Verify required approvals and documentation, process installer payments within assigned authority, and resolve outstanding payment issues.
• Prioritize tasks, meet deadlines, and coordinate handoffs to keep cases moving efficiently through completion.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Disability insurance
• Three weeks of paid time off
• One week of sick time
• Additional days off for applicable statutory holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed