Administrative Coordinator

NVISION Eye Centers•Thousand Oaks, CA

42d•$18 - $23

About The Position

NVISION Eye Centers is an ophthalmology provider with more than 100 centers across California, Oregon, Arizona, Texas, and Utah. The Administrative Coordinator is primarily the first point of contact for patients in a high-traffic medical office and helps keep the center operating smoothly. The role manages patient calls and appointments, coordinates patient files and documentation, and supports timely patient flow through the center. It also handles patient authorizations, insurance information, invoice auditing, payment issues, and center correspondence, while working to provide an exceptional patient experience.

Requirements

High school diploma or equivalent.
Desire to provide an exceptional patient experience.

Nice To Haves

Two or more years of ophthalmology or healthcare experience is preferred.

Responsibilities

Manage phones, screen calls to determine needed information, and confirm or reschedule appointments.
Coordinate patient files and ensure each file contains proper documentation.
Greet patients enthusiastically and guide them through the initial steps of the consultation process.
Obtain authorizations for medical patients.
Scan and enter insurance cards and ensure information is accurate.
Audit invoices against purchase orders, research discrepancies, and approve invoices for payment.
Investigate problems with obtaining payment for bills.
Make concrete efforts to add value or improve the customer experience, advocate for customers, and promote fair and timely resolution of issues.
Prepare charts for the next day's appointments.
Have patients complete the proper paperwork and explain the process flow and expectations.
Handle center correspondence with concise, honest, and respectful written and verbal communication.