Administrative Coordinator 4

State of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

Our mission is to serve and protect the public interest in real estate transactions and other real estate related activities. We accomplish this by maintaining a tradition of open government; providing fair and equitable administration and enforcement of the Louisiana Real Estate License Law and Commission Rules and Regulations; and through the development of progressive education programs that promote knowledge, ethics, and advancement of the real estate industry. OVERVIEW OF THE ROLE As an Administrative Coordinator, you will play a key role in shaping a positive and professional first impression for all visitors and callers. This position supports daily operations by serving as the initial point of contact for the public and ensuring accurate, timely coordination of communication, records, and compliance-related tasks. You will work closely with internal staff, board members, and external agencies to help maintain organized workflows and support regulatory processes. An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions. Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers. Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Requirements

Three years of experience in administrative services.
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

Assisting the public (telephone, walk-ins, and front desk)
Responsible for "first-line" monitoring of all received Compliance telephone communications.
Compose or deliver mail and other written communication as directed.
Retrieve, review, and distribute hard-copy mail.
Monitor applicable deadlines & deliver reminders & assistance as directed.
Produce database-generated statistics reports for supervisory review for monitoring case production.
Attend regularly scheduled open meetings of the Board and Commission
Conduct initial intake, assignment of cases as directed & data entry into the system.
Scan, organize, file, and manage hard-copy and electronic records, filings, and case folder production as directed.
Serves as liaison and/or contact person to other agencies for record retention management & public records law purposes.
Perform all administrative tasks reasonably necessary, as directed, to prepare for formal Commission or Board hearings.
Assist in procuring all documents required for licensure and reinstatement eligibility requests or applications.
Communicate and/or deliver all documents and information necessary for review in the hearing determination.
Assist in compliance investigations related to changes in contact information, payment issues, case status, & other licensure issues.
Other duties or continuing education as assigned.