Administrative Coordinator 4

State of Louisiana • Baton Rouge, LA

2d • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join the Louisiana Department of Health and make a difference in the lives of Louisianans! As part of the Medicaid team, you’ll help ensure members and providers receive timely support by managing important correspondence and assisting with Medicaid-related inquiries. If you’re organized, responsive, and committed to providing excellent service, apply today and be part of a team that helps connect Louisianans to vital healthcare services! An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Requirements

• Three years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Sorts, processes, images, files, and archives incoming mail and documents according to established document types and procedures.
• Reviews and routes electronic and hard-copy correspondence to the appropriate member accounts and cases in a timely and accurate manner.
• Processes outgoing correspondence containing confidential information using electronic letter and scanning systems while maintaining strict confidentiality.
• Provides professional and courteous customer service and communicates effectively with colleagues, Medicaid members, and other LDH staff.
• Participates in Medicaid policy training, continuous quality improvement initiatives, outreach efforts, and emergency preparedness or response activities.
• Provides technical assistance and support for special projects within the Correspondence Processing Unit (CPU) and Call Center Unit (CSU).
• Maintains computer hardware and related office technology, including personal computers, servers, network printers, digital copiers, scanners, and fax machines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed