Administrative Coordinator 3

State of Louisiana • Baton Rouge, LA

1d • Onsite

About The Position

Front Desk/Receptionist at Capital Area Human Services District, we’re dedicated to providing outstanding healthcare to individuals and families in our District. We're seeking a friendly, detail-oriented, and proactive Front Desk/Receptionist to be the first point of contact for our patients and families. As a key member of our team, you will help ensure that all individuals and families feel welcome and supported while maintaining a smooth and efficient front-office environment. If you're someone who thrives in a busy, customer-service-focused setting, is passionate about making a difference, and has a knack for staying organized, then this role is perfect for you. AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES: Accepting Direction: Follows direction reliably, adjusts to feedback, and completes tasks on time. Demonstrating Accountability: Owns results, meets standards, and responds to feedback professionally. Following Policies and Procedures: Applies and explains policies accurately, adapts in routine cases, and helps improve procedures. Communicating Effectively: Communicates clearly, listens actively, and explains complex ideas well. Focusing on Customers: Understands customer needs, communicates clearly, and delivers timely, reliable service.

Requirements

• Two years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling.
• Schedule and confirm patient appointments, ensuring accurate information and efficient scheduling.
• Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary.
• Ensures that a clear copy of the patient’s current insurance card(s) and demographic information is entered into the patient’s medical record.
• Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties.
• Tracking and follow-up with patient cancellations and no-shows.
• Coordinate with clinical staff to ensure smooth patient flow.
• Answer multi-line phones and respond to inquiries in a courteous and timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed