Administrative Coordinator 3

State of Louisiana • New Orleans, LA

3d • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join the Louisiana Department of Health’s Center for Vital Records and Statistics and play a vital role in delivering essential services to the public. From assisting customers and supporting statewide vital record registration to protecting confidential records and ensuring data accuracy, this dynamic position offers opportunities to make a meaningful impact every day. With career progression built into the role, bring your skills to LDH and grow your career while serving the people of Louisiana! An ideal candidate should possess the following competencies: Accepting Direction : The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability : The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Managing Resources : The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value. Using Data : The ability to collect, analyze, and use data to generate insights and inform decisions.

Requirements

• Two years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Assists walk-in customers with vital records requests, reviews applications and supporting documentation, verifies legal authority and fees, and routes requests for appropriate processing in accordance with Louisiana Vital Statistics laws.
• Provides accurate and professional customer service regarding vital record services, fees, confidentiality, and disclosure requirements, including responding to inquiries from Clerks of Court and the general public.
• Manages and processes incoming correspondence and certified and express mail, maintains required records, verifies payments, creates cases in LEERS, and ensures documents are processed and maintained according to established procedures.
• Responds to a high volume of telephone calls, researches customer inquiries and document status in LEERS, routes calls to appropriate units, processes information packet requests, and escalates complex matters when necessary.
• Processes and reviews vital event registrations, including birth, death, fetal death, marriage, and divorce records, ensuring submitted information is complete and accurate and coordinating with record originators to resolve discrepancies.
• Issues, accepts, and records marriage licenses and provides technical assistance to Clerks of Court, officiants, judges, clergy, and the public regarding Louisiana marriage license laws, procedures, and documentation.
• Supports daily Vital Records operations through inventory and surplus activities, document retention and destruction procedures, bank note reconciliation, staff training, meetings, required trainings, and other special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed