Administrative Branch Manager
About The Position
The Kentucky Transportation Cabinet’s Department of Highways is hiring an Administrative Branch Manager for its Transportation Operations Branch in Franklin County. The role supervises the Cabinet’s 24/7 call center and provides guidance on multiple computer software systems. The manager may serve at the state Emergency Operations Center when it is activated, potentially with little or no notice and for extended periods. The position is based in an office setting, with minimal light lifting and some travel required. The schedule involves managing 11 Operators across three shifts, seven days per week, including holidays. The position is full-time, 37.5 hours per week, and ineligible for overtime pay. The salary is $4,444.06–$6,666.08 per month. Up to two remote workdays per week may be possible.
Requirements
- Bachelor’s degree from a college or university.
- Five years of professional administrative experience.
- A master’s degree in public or business administration or a related field may substitute for one year of required experience.
- Additional administrative, business, or research experience may substitute for the required education on a year-for-year basis.
- Must be currently authorized to work in the United States for any employer.
Nice To Haves
- Experience with computers and software.
- Experience with Intelligent Transportation Systems (ITS).
- Experience with Traffic Incident Management (TIM).
- Experience with call center and dispatch activities.
- Proper phone etiquette.
Responsibilities
- Manage schedules for 11 Operators across three shifts, seven days per week, and holidays.
- Respond to the Emergency Operations Center with little or no notice and, possibly, for extended periods.
- Serve as a Traffic Incident Management (TIM) Instructor.
- Oversee troubleshooting and diagnosis of software issues with subscribed programs and serve as the liaison between KYTC and vendors.
- Interact with internal and external KYTC partners.
- Interpret and provide Operators with guidance on policies and procedures for the Transportation Operations Center (TOC).
Benefits
- Comprehensive health insurance, with optional dental and vision insurance.
- Retirement savings.
- Professional development opportunities and ongoing training.
- Collaborative and innovative work environment.
- Employee wellness programs.
- Potentially up to two remote workdays per week.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
