Administrative Associate

RR Donnelley•Columbus, OH

5d•$18 - $24•Hybrid

About The Position

The Administrative Associate provides a variety of administrative support functions for a site, office, and/or client. Duties may include expense reporting, time and invoice entry, calendar and phone management, and opening client matters. This is a hybrid position requiring one day onsite; training is fully onsite. The role supports a legal and document processing department and requires handling confidential information, coordinating requests and deadlines, maintaining quality, and providing client service.

Requirements

High school diploma or equivalent education.
At least one year of administrative support experience in a professional organization; formal education and/or training may be considered in lieu of experience.
Skill with Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills and basic knowledge of the Microsoft Office suite.
Familiarity with other software programs used for administrative support.
Strong attention to detail, accuracy, and quality; ability to coordinate across a team and manage multiple projects while maintaining quality.
Excellent organizational skills and ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and highly confidential documents and information professionally and discreetly.
Ability to exercise good judgment and make decisions that conform to business needs and policy.
Good problem-solving skills and ability to recognize when to escalate issues to a supervisor.
Ability to maintain professional composure when working with immediate deadlines.
Ability to work independently and collaboratively as part of a team in a fast-paced environment.
Professional verbal and written communication skills.
Proficiency with the equipment, technology, software, and hardware necessary to perform job functions.
Self-motivation and a positive attitude.
Proven customer service skills to create, maintain, and enhance customer relationships.

Nice To Haves

Administrative support experience in the legal or banking industry.

Responsibilities

Perform administrative support, including answering phone lines, providing customer service, editing and transcribing documents, entering expense, time, invoice, and other data, and coordinating reservations and schedules for meetings, conference rooms, A/V, hospitality, travel, and concierge services.
Oversee confidential company information, including corporate credit card and P-card information, employee and client distribution lists, and prospective and current employee information.
Use appropriate logs and tracking software for administrative support work.
Ensure job tickets are properly completed before beginning work.
Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
Communicate job or deadline issues to team members, leads, supervisors, or clients.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Interact with clients by phone, video, or electronic communication.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Answer telephone calls and emails and place service calls when needed.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.