Administrative Associate

Marsh McLennan•Yakima, WA

About The Position

The Administrative Associate provides premier support to clients and colleagues at Marsh Agency Northwest and serves as a first point of contact for customers. The role supports customer service, communications processing, office operations, and team goals. The company offers mentorship, training, resources, and development. The associate is expected to represent the brand with excellence and integrity, collaborate with colleagues, and follow organizational policies, procedures, and established workflows. Additional duties may be assigned as needed.

Requirements

Strong communication skills and a commitment to exceptional customer service.
Integrity and respect in interactions with clients and colleagues.
Ability to build and maintain positive relationships with colleagues and work as part of a team.
Attention to detail and ability to meet deadlines and provide accurate, complete service to clients, colleagues, and carriers.
Interest in learning, improvement, and professional development.
Ability to adapt to changing industry conditions and client needs.
Embrace the company’s core values: accountability, balance, excellence, integrity, respect, and humanity.

Responsibilities

Answer phones, direct calls, and greet walk-in clients.
Process daily incoming and outgoing mail, including overnight mailings.
Handle incoming checks, perform early- and late-capture scanning, and deliver faxes to employees.
Order office-related supplies.
Keep common areas organized and clean, including the reception area, conference rooms, work rooms, file/mail room, and supply areas.
Maintain office equipment such as phones, voicemail, and copy/scan machines; replenish paper and toner, troubleshoot issues, arrange repairs when necessary, and assist colleagues as needed.
Conduct office orientations for new colleagues, as requested.
Follow organizational policies, procedures, and established workflows.
Perform additional duties as needed.