Administrative Associate, Urology

Beth Israel Lahey Health•Boston, MA

1d•$23 - $31

About The Position

The Administrative Associate provides a wide variety of secretarial and administrative support to directors or other leadership positions within a division or department. The role supports operations, resolves problems, and answers detailed questions, requiring in-depth knowledge of departmental programs, operations, services, and hospital policies and procedures. It involves extensive interaction with the public and visitors, patients and families, medical practitioners, and medical center staff.

Requirements

High school diploma or GED required.
3–5 years of related work experience required.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
Ability to produce complex documents, perform analysis, and maintain databases.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies and use them in varied situations.
Ability to work collaboratively in small teams, contribute ideas, identify issues, and respect team members.
Ability to provide professional, service-oriented, respectful customer service using active listening and problem-solving skills, and remain calm in stressful situations.

Nice To Haves

Associate's degree preferred.

Responsibilities

Answer telephones, schedule appointments, maintain calendars, organize conference calls, make travel arrangements as needed, and prepare for meetings with large numbers of participants.
Support committees by planning, scheduling, and organizing meetings and locations; preparing agendas and related materials; and taking and distributing minutes.
Assist in planning and coordinating departmental or divisional programs, seminars, and events.
Order supplies and services and perform other related duties as assigned.
Maintain departmental or divisional files and databases.
Compile periodic and ad hoc reports using data and information from multiple sources.
Prepare complex documents and reports with graphics, detailed charts, graphs, and stylized formatting for presentations.
Compose and edit correspondence, reports, and documents for final approval.
Type and edit manuscripts or other documents that may include scientific, technical, or specialized terminology and formatting.
Perform other duties as assigned by the department.