Administrative Associate

The City of Frederick•Frederick, MD

16h•Hybrid

About The Position

This is a full-time graded position serving as the building attendant for City Hall. The position is responsible for providing customer service and oversight of City Hall Lobby. This position greets and directs visitors and guests, secures resources in the building, and escorts employees as requested. This position works independently and must exercise good judgment and strong customer service skills in carrying out all responsibilities. The City offers a competitive comprehensive benefits package, including 2 weeks paid vacation, 3 weeks of sick leave, and 11 paid holidays. Health, dental, and vision insurance (employee and family) are effective the first day of employment. The City offers two contributory Defined Benefit pension plans. Hybrid telework arrangements may be available. At The City of Frederick, we value diversity and the respect, engagement, and productivity an inclusive environment produces. We seek to consistently improve internal and external customer satisfaction, innovate, and expand capability of services, and be a government that practices equality, equity, and fairness. We invite you to bring your skills, abilities, and knowledge to The City of Frederick and be a valued addition to a workforce that we know is our greatest asset. Frederick is a progressive, richly diverse, and authentically charming city. Recognized as one of the best places to live in Maryland, Frederick is surrounded by mountain views and centrally located about 45 miles north of Washington D.C. and 45 miles west of Baltimore, MD.

Requirements

High School diploma or equivalent; related experience will be considered in lieu of education requirement.
Vehicle Operator’s license with satisfactory driving record that meets insurability standards of the City’s insurance carrier is required.
Excellent communication, interpersonal, and organizational skills.
Knowledge of computer applications including Microsoft Outlook, Word, and Excel.
Basic knowledge and experience with mechanical equipment and building systems.
Knowledge of security system operations.
Effective spoken and written (English) communication skills, including the ability to accurately prepare and present clear, complete reports and incident information.
Ability to use discretion, make independent decisions and display sound judgment whether in day-to-day matters or in responding quickly and calmly in emergency situations.

Nice To Haves

Previous service industry experience—previous government role especially helpful.
Previous facilities/building monitor experience.
Ability to work independently with little or no supervision.
CPR/First Aid and AED Certification

Responsibilities

Provides exceptional customer service in person, over the phone, and via email to constituents, visitors, and staff.
Operates from the City Hall lobby desk to meet, greet, and assist guests; directs visitors according to established security and protocol procedures.
Assists in operating the visitor management system in accordance with security procedures and City Hall policies.
Answers telephone calls for City Hall and the Office of the Mayor; provides general information or routes inquiries to appropriate personnel.
Sorts, signs for, and distributes mail and packages; ensures prompt and accurate delivery to relevant departments or staff.
Maintains and schedules use of the City Hall vehicle fleet; coordinates check-in/check-out and monitors availability.
Provides administrative support to the Deputy Chief of Staff and Office of the Mayor, including but not limited to: preparing and printing certificates and proclamations, assisting with scheduling and calendar coordination, organizing materials for meetings and events, and maintaining electronic and paper filing systems.
Performs other duties as assigned to support the efficient operation of City Hall and the Mayor’s Office.