Administrative Assistant

Apex Service Partners • Boxborough, MA

4d • Onsite

About The Position

Papalia Home Services is hiring an Administrative Assistant in Boxborough, Massachusetts. The role supports the Office Administrator with cross-functional business operations and reports directly to the Office Manager. It provides hands-on support in People Operations, Accounting, and Office Management, with additional involvement in IT, Business Operations, and Customer Success as needed.

The position includes assisting with employee onboarding and offboarding, employee inquiries and compliance documentation, accounts receivable follow-up, expense reports, cash and bank deposits, vendor and facility matters, supplies, fleet coordination, permits, uniforms, and employee events. It also supports IT equipment and accounts, basic location-based IT needs, financing programs, licensing and apprenticeship documentation, and customer service during business hours.

Papalia Home Services has provided plumbing, heating, cooling, electrical, and water filtration services in the Boston Metro West area since 1990. Compensation is $20–$25 per hour. Pre-employment background checks and drug screening may apply, subject to local laws. The company is an equal opportunity employer committed to a workplace free from discrimination and harassment.

Requirements

• Prior experience in an administrative assistant, office support, or related role is preferred.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite.
• Good written and verbal communication skills.
• Ability to handle sensitive information confidentially.

Nice To Haves

• Basic knowledge of accounting principles.
• IT or technology support experience.
• Customer service experience.

Responsibilities

• Assist with new-hire orientation and onboarding.
• Support employee offboarding, including equipment collection and system-compliance follow-up.
• Help maintain office communications and compliance boards.
• Document and track workers’ compensation claims, coordinating with Regional Employee Services as directed.
• Respond to general employee inquiries and escalate as needed.
• Support payroll-compliance documentation for the Office Administrator and General Manager.
• Assist with accounts receivable follow-up for accounts under 90 days old.
• Help process and track employee expense reports.
• Support cash and bank deposit handling.
• Coordinate vendor relationships and facility-related matters.
• Order and maintain general office supplies.
• Assist with vehicle registration coordination.
• Track permitting requests and help report compliance status to service managers or field supervisors.
• Help schedule fleet repairs and maintenance.
• Support leadership in planning and executing employee events.
• Assist with uniform inventory tracking and compliance.
• Order, distribute, track, and manage IT equipment and assets, including laptops, PCs, printers, iPads, and phones.
• Coordinate IT support requests and equipment repairs.
• Support account setup in primary programs based on new-hire roles.
• Provide basic location-based IT support.
• Assist with tracking financing programs.
• Support licensing renewal and apprenticeship registration documentation with the State and U.S. Department of Labor.
• Provide customer service during business hours as needed.
• Support fleet management, memberships, and accounts receivable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed