Administrative Assistant

Child Community Services•Colorado Springs, CO

3d•$16 - $20•Onsite

About The Position

Child Community Services is seeking a motivated, outgoing, and reliable Administrative Assistant to support office employees and the daily operations of the agency. The role includes responding to phone calls, scheduling appointments, managing referrals and correspondence, maintaining records, and assisting patients with initial paperwork. The position serves children ages 3–17 with behavioral health diagnoses or symptoms and their parents; the agency’s sister company also serves adults and seniors, so patience and sensitivity on the phone are important. The schedule is full-time, Monday through Friday, 9:00 a.m. to 6:00 p.m., with a one-hour lunch break and a 15-minute break. The job is listed as an eight-hour shift. Duties may change or expand in response to agency needs. The Administrative Assistant is expected to be flexible, adaptable, collaborative, and willing to take on additional responsibilities assigned by the Operations Manager, CEO, or other authorized management personnel.

Requirements

High school diploma or equivalent education.
At least one year of administrative experience.
Ability to manage diverse responsibilities.
Ability to maintain confidentiality.
Ability to prioritize tasks, work independently, and exercise sound, professional judgment.
Strong organizational skills, initiative, and attention to detail.
Good grammar, spelling, and punctuation skills.
Ability to communicate effectively and sensitively with the mental health population.
Proficiency with Microsoft Office Suite and Adobe.
Ability to operate standard office equipment, including copiers, computers, telephones, and fax machines.
Reliability and ability to work the Monday-to-Friday, 9:00 a.m.-to-6:00 p.m. schedule.

Nice To Haves

Experience working in a mental health or health clinic.

Responsibilities

Answer incoming phone calls, route them to the appropriate person, and provide quality customer service.
Schedule appointments and maintain a calendar.
Receive and contact new referrals by phone, email, and fax.
Set up new referrals for intake using DocuSign.
Write and distribute emails, memos, and letters.
Check insurance eligibility.
Maintain an organized filing system.
Assist patients with initial paperwork in person at the office when needed.
Perform general administrative duties, including records filing, data entry, and operating standard office equipment.
Conduct audits of patients’ health records.
Coordinate and contact clients for groups.
Process outgoing documents, including certified mail.
Assist with other administrative, operational, and organizational tasks as needed to support daily agency operations.