Administrative Assistant

Harmony Senior Services•Asheville, NC

1d•Onsite

About The Position

The Office Administrative Assistant provides administrative support for the community’s human resources, billing, and general office functions under the direction of the Executive Director. The position focuses on onboarding coordination, maintaining administrative paperwork, recordkeeping, data entry, document processing, follow-up, and supply coordination. The role supports new-hire onboarding and orientation, maintains confidential personnel records, tracks required licenses and training documentation, distributes approved communications, and routes HR-related questions to the appropriate leader or representative. It also assists with payment handling, financial documentation, billing submissions, payer statements, meal-ticket transactions, and p-card oversight. General office duties include preparing and distributing documents, maintaining filing systems, entering and checking data, coordinating supplies, mail, shipping, meetings, and equipment service requests, and assisting the Executive Director with resident and family inquiries and follow-up. The assistant protects confidential resident, applicant, team member, and financial information and performs other duties as assigned.

Requirements

High school diploma or GED required.
At least 2 years of administrative or office support experience required.
Proficiency with Microsoft Outlook, Word, and Excel and ability to learn company HR, accounting, and document management systems.
Strong organizational skills, attention to detail, accurate data entry, and ability to manage multiple priorities and meet deadlines.
Ability to handle sensitive information with discretion and maintain confidentiality.
Effective verbal and written communication skills and professional interactions with residents, responsible parties, team members, vendors, and community leadership.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Experience with HR paperwork, billing, accounts payable, or confidential recordkeeping.

Responsibilities

Prepare onboarding materials, collect required paperwork, check documents for completeness, and route information to the appropriate leader or HR representative.
Coordinate new-hire orientation schedules, materials, and logistics.
Maintain organized, accurate, and confidential personnel files and other HR records.
Scan, upload, and securely transmit personnel records to the Regional HRBP and other authorized parties.
Track required licenses, certifications, training records, and documentation deadlines; send reminders and report missing or expiring items.
Distribute approved team member communications, forms, and notices and track acknowledgments.
Route questions involving benefits, leave, pay, employee relations, or policy interpretation to the appropriate leader or HR representative.
Assist with scanning resident checks or coordinating their mailing to the home office for processing, ensuring timely and secure handling.
Upload, organize, and maintain required financial documentation in the Community Finance Hub.
Serve as the on-site point of contact for the Revenue Services Specialist, facilitate communication, coordinate requests, and follow up on business office needs.
Provide backup assistance with long-term care billing submissions and resubmissions, ensuring complete documentation and timely submission.
Assist with timely distribution of monthly payer statements and collection letters in coordination with the Revenue Services Specialist.
Sell meal tickets, accurately record transactions, and process payments by personal check or authorized payroll deduction.
Oversee the community p-card, ensuring receipts are turned in and reports are submitted.
Prepare, copy, scan, file, and distribute correspondence, forms, reports, and other administrative materials.
Maintain electronic and paper filing systems so authorized users can promptly locate current, complete records.
Enter and update information in approved systems, spreadsheets, and tracking logs; review entries for accuracy and completeness.
Monitor office supply inventory, submit orders within approved procedures and spending limits, check deliveries, and organize supplies.
Coordinate outgoing mail, shipping, document deliveries, and routing of administrative correspondence.
Assist with scheduling administrative meetings, preparing meeting materials, and tracking assigned follow-up items.
Assist the Executive Director with resident and family inquiries and follow-up.
Coordinate service requests for office equipment.
Protect confidential resident, applicant, team member, and financial information using secure storage and transmission methods; promptly report misplaced records or suspected unauthorized access.
Perform other duties as assigned.