Administrative Assistant

Catholic Funeral & Cemetery Services•Lafayette, CA

19d•$20 - $23•Onsite

About The Position

The Administrative Assistant is a high visible position, as the first point of contact for the families at Queen of Heaven. you will provide exceptional service to ensure a professional and compassionate customer experience, while continuously interacting with staff and service providers and reporting to the Location Manager. You should be a highly organized, customer-focused professional, who thrives on helping people and assisting others resolve concerns while balancing administrative responsibilities. You will multi-task in a busy work setting - welcoming visitors, answering multiple phone lines, assisting with paperwork, and performing clerical and administrative duties. As our Administrative Assistant you will conduct yourself with a “Family First” approach and demonstrate CFCS’ Core Values –Share the Journey, Serve with Care, and Make It Happen– in your dealings with all families, staff, and service providers.

Requirements

Must have a High School diploma/GED
Must have a Valid Driver's License, good driving record and proof of insurance
Must have reliable transportation
Proficient with MS Office - Word, Excel, PowerPoint, Outlook
Excellent interpersonal, customer service and communication skills
Detail-oriented with excellent organizational skills
Strong time management skills and able to meet tight deadlines
Familiar with principles and processes for serving customers
Ability to lift or move objects weighing between 50-75 lbs.
Ability to multitask and prioritize in a fast-paced environment
Ability to work independently and collaboratively

Nice To Haves

College degree a plus and/or 2-4 years of experience in an office environment
Bilingual (Spanish) a plus

Responsibilities

Serve as first point of contact for incoming families
Serve as primary recipient for inbound calls
Maintain a courteous and professional presence and appearance, and communicate in a compassionate and customer-focused manner
Process work and burial permits within compliance, in a timely and concise manner
Coordinate with internal departments and external providers
Be knowledgeable of the Catholic faith, rituals, and traditions, including the Order of Christian Funerals
Prepare documents, spreadsheets, presentations, and correspondence
Monitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost-conscious
Sort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as needed
Escalate unresolved or complex issues to leadership to ensure timely follow-up
Assist with onboarding tasks, like ordering business cards/name tags
Perform other tasks and duties, as assigned