Administrative Assistant - Clinical (Cardiopulmonary)

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

4d•Onsite

About The Position

The Administrative Assistant provides a wide range of administrative support to leaders to help facilitate the efficient operation of the Cardiopulmonary department. The role supports clinical scheduling and patient coordination, serving as a liaison among patients, families, and the clinical team. It also helps families navigate the hospital system and coordinates with central scheduling, registration, ancillary departments, affiliate organizations, and outreach sites to support successful clinical encounters.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office Suite applications.
Ability to operate standard office equipment and resolve standard problems.
Excellent written and verbal communication skills.
Ability to prioritize projects and strong problem-solving skills.
Demonstrated attention to detail, accuracy, and discretion.
Ability to provide high-quality customer service to patients and families, employees, leaders, and external vendors.

Nice To Haves

A minimum of two years of general office or administrative experience preferred.
Hospital or physician office experience preferred.

Responsibilities

Schedule appointments and procedures for clinical staff, including outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
Procure or disseminate medical records, prior authorizations, and primary care referral information as needed for clinical encounters.
Coordinate complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
Partner with central scheduling and registration teams to manage lists of patients in need of services through work queues or other methods.
Act as a liaison between patients, families, and the clinical team.
Help families navigate the Lurie system, including meeting with families to review appointment schedules and coordinating with ancillary departments.
Collaborate with central registration to ensure insurance information is up to date, prior authorizations are initiated in advance of services, and referrals are obtained when appropriate.
Perform other functions as assigned.

Benefits

Medical, dental, and vision insurance.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO) and paid holidays.
Paid parental leave.
403(b) retirement plan with a 5% employer match.
Voluntary benefits, including supplemental life, AD&D and disability, critical illness, accident, and hospital indemnity coverage.
Tuition assistance.
Student loan servicing and support.
Adoption benefits.
Backup childcare and eldercare.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Discounts on services at Lurie Children’s facilities.
Discount purchasing program.
Hourly employee differentials may be available.