Administrative Assistant - Clinical (Cardiopulmonary)

Lurie Children's Hospital•Chicago, IL

5d•$19 - $29•Onsite

About The Position

The Administrative Assistant provides a wide range of administrative support to leaders to facilitate efficient operation of the Cardiopulmonary department. The role schedules appointments and procedures for clinical staff, coordinates complex patient visits across departments and providers, and helps ensure the necessary medical records, authorizations, insurance information, and referrals are available for successful clinical encounters. The assistant also serves as a liaison between patients, families, and the clinical team, helping families navigate the Lurie system and coordinating with central scheduling, registration, affiliate organizations, outreach sites, and ancillary departments. Other functions may be assigned.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office Suite applications.
Ability to operate standard office equipment and resolve standard problems.
Excellent written and verbal communication skills.
Ability to prioritize projects and strong problem-solving skills.
Demonstrated attention to detail, accuracy, and discretion.
Ability to provide high-quality customer service to patients and families, employees, leaders, and external vendors.

Nice To Haves

A minimum of two years of general office or administrative experience preferred.
Hospital or physician office experience preferred.

Responsibilities

Schedule appointments and procedures for clinical staff, including outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
Obtain or disseminate medical records, prior authorizations, and primary care referral information as needed for successful clinical encounters.
Coordinate complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
Partner with central scheduling and registration teams to manage lists of patients needing services through work queues or other methods.
Serve as a liaison between patients, families, and the clinical team, helping families navigate the Lurie system and coordinating appointments and ancillary department visits.
Collaborate with central registration to ensure patient insurance information is updated, prior authorizations are initiated in advance, and referrals are obtained when appropriate.
Perform other functions as assigned.

Benefits

Medical, dental, and vision insurance.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off, paid holidays, and paid parental leave.
403(b) plan with a 5% employer match.
Supplemental life, AD&D, and disability coverage.
Critical illness, accident, and hospital indemnity coverage.
Tuition assistance.
Student loan servicing and support.
Adoption benefits.
Backup childcare and eldercare.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Discounts on services at Lurie Children’s facilities.
Discount purchasing program.