Administrative Assistant

BFL CANADA•Laval, QC

10d•Hybrid

About The Position

We are looking for an Administrative Assistant to join our Commercial team in our Laval office. This role is responsible for providing support to the Customer Service Representatives and Managers by ensuring all documents are issued and data is entered accurately, reflecting favorably on the company and serving customers effectively. The company supports employees in shaping their careers through continuing education, training, and development, offering a dynamic work environment with a growth mindset, and fostering integrity, respect, diversity, and community support.

Requirements

At least 2 years' experience in an administrative position, preferably in the insurance industry.
College diploma (DEC).
Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Quebec.
Good knowledge of MS Office suite (Excel, Outlook and Word).
Strong analytical and problem-solving skills.
Effective time management and organizational skills.

Nice To Haves

Knowledge of EPIC an asset.

Responsibilities

Create, document and maintain customer files.
Send policies, endorsements and amendments.
Accurately process invoices, letters, PDF creation, financing contracts, endorsements and other documents as required.
Issue certificates.
Send correspondence as required.
Follow established procedures related to all administrative tasks.
Coordinate broker license renewals or obtainments for the team.
Perform other tasks and special projects as required.