Administrative Assistant 1 (PCN 253216)

State of Alaska•Juneau, AK

3d•Onsite

About The Position

This position is for an Administrative Assistant in the reservation’s office at AMHS in Juneau. The role involves managing customer satisfaction, handling booking inquiries, and ticketing tasks. The Administrative Assistants are the backbone of the Ferry System, ensuring passengers are taken care of and excited for a trip on the ferry. This position requires the practice of independent judgment when making AMHS reservations for the public, excellent customer service skills, vision of teamwork, and superb judgment skills. The role is an integral part of a local community in the Great State of Alaska, working with the DOT&PF and AMHS Central Office to facilitate travel and provide a cohesive Marine Transportation system for its members, Alaskans, and its frequent visitors.

Requirements

Six months of advanced clerical experience (e.g., Office Assistant 2, Accounting Clerk, or equivalent)
OR Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Problem Solving: Identifies problems; determines accuracy and relevance of information uses sound judgment to generate and evaluate alternatives and to make recommendations.
Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.