Administrative Assistant - Police

City of Burlington NC•Burlington, NC

4d•Onsite

About The Position

The Administrative Assistant provides essential administrative and clerical support to the Burlington Police Department’s Criminal Investigations Division (CID). The role coordinates daily office operations, manages case assignments and records, prepares reports, and assists investigators and supervisors with administrative needs. It requires organization, independent judgment, discretion, and professionalism when handling confidential information and interacting with department personnel, outside agencies, and the public. Work is performed under the supervision of a Captain or Lieutenant, or their designated representative. This is a full-time, in-person position with an anticipated Monday–Friday schedule from 8 a.m. to 5 p.m. The department considers current or former law enforcement experience ideal. The position is classified as non-essential during inclement weather and is non-exempt under the FLSA.

Requirements

High school diploma or GED equivalency.
Three to five years of experience in an office setting or support role, law enforcement, an administrative role, or a related field.
Valid North Carolina driver’s license.
Thorough knowledge of office procedures, clerical practices, records management, and administrative operations.
Proficiency with computers, office equipment, word processing, spreadsheets, email, and related software.
Knowledge of departmental functions and ability to learn and apply applicable policies, procedures, and services.
Ability to manage files and multiple responsibilities, review information for accuracy, and maintain detailed records.
Ability to prepare, maintain, and appropriately handle complex and sensitive information.
Ability to work independently, follow instructions, prioritize assignments, and exercise sound judgment.
Strong written and verbal communication skills and ability to interact professionally with employees, outside agencies, and the public.
Ability to establish and maintain effective working relationships with City employees, departmental personnel, and the community.
Knowledge of business English, spelling, basic mathematics, and professional correspondence.
An equivalent combination of education, training, and experience sufficient to successfully perform the essential duties may be considered.

Nice To Haves

Current or former law enforcement experience.

Responsibilities

Coordinate daily office operations, correspondence, scheduling, filing, and clerical workflows.
Prepare, review, and maintain reports, records, forms, and confidential documents.
Assist investigators with case files, interview recordings, body-worn camera footage, and notary requests.
Manage office supplies, invoices, facility requests, and departmental events.
Coordinate and track case assignments in the Records Management System (RMS).
Prepare monthly case assignment reports, including felony case reviews and outstanding assignments.
Coordinate APS/CPS referrals with DSS and track juvenile cases for petition processing.
Conduct criminal history checks while maintaining required DCI certifications.
Monitor SANE kit and NamUs entries for compliance with state requirements.
Prepare quarterly confidential funds reports and maintain accurate tracking records.
Review data and documentation for accuracy, completeness, and compliance with departmental procedures.
Respond to inquiries from employees, outside agencies, and the public, providing information or directing requests appropriately.
Coordinate administrative assignments and distribute information to appropriate personnel.
Assist with onboarding new detectives and supporting divisional staff.
Perform related duties as required.