AA - Clinical Operations

Four Seasons, The Care You Trust•Flat Rock, NC

13h

About The Position

The Clinical Administrative Assistant supports Clinical Operations by accurately and promptly managing clinical documentation in the electronic medical record (EMR), in accordance with organizational, regulatory, and industry standards. The role coordinates administrative processes, facilitates communication, and supports high-quality patient care. It requires professionalism, adaptability, strong organizational skills, a proactive and solution-focused approach, and exceptional customer service for staff, vendors, patients, and caregivers. The position represents Four Seasons and exemplifies its values of Compassion, Balance, Respect, Integrity, Teamwork, Excellence, and Resilience.

Requirements

High school diploma or equivalent.
At least 3 years of experience as an administrative assistant in a healthcare setting.
Proficient computer skills, including Microsoft Office products such as Outlook, Word, and Excel.
Excellent customer service and communication skills.
Knowledge of HIPAA privacy policies.
Strong organization, attention to detail, accuracy, and ability to manage multiple priorities in a fast-paced environment.
Ability to work independently with minimal supervision and under pressure to meet deadlines.
Ability to coordinate and follow through on projects, take initiative, plan and prioritize daily tasks, and use innovative techniques.
Ability to interact with multiple departments and work as part of a team.
Valid driver’s license and proof of automobile insurance.

Nice To Haves

Education in a healthcare field, such as a CNA program of study, Medical Records, or Healthcare Administration.
Ability to work flexible hours, if needed.

Responsibilities

Complete EMR data entry to support the Start of Care process.
Monitor daily activity reports to track progress on clinical documentation submissions.
Identify and resolve documentation errors that prevent clinical visits from posting or billing.
Schedule and prepare patient charts; attend meetings and record minutes and IDG summary notes as directed.
Order durable medical equipment and medical supplies for new admissions, and coordinate ongoing patient DME calls, including supply-pickup notifications and patient deaths.
Provide office support, including word processing, filing, copying, composing business documents, reception, gathering and compiling data, and coordinating workloads across projects and deadlines.
Receive, send, and distribute faxes, emails, and telephone calls.
Provide lead or backup receptionist support by greeting visitors in person or by telephone and directing them to the appropriate staff member or service.
Assist departments with special projects, including distributing information, data entry, filing, and research.
Assist with drafting forms and printing and copying information for distribution.
Manage multiple priorities, deadlines, requests, and follow-up items while pursuing performance goals and progress toward a learning plan and demonstrating organizational values and competencies.

Benefits

Competitive salaries reviewed annually.
Annual operational performance bonus opportunities.
$0 employee premiums on medical insurance.
Annual $600 well-care benefit toward self-care, childcare, pet care, or elder care.
Medical and dental insurance benefits beginning the first of the month after hire.
403(b) retirement plan with employer match.
Generous paid time off package: 20+ days per year.
Up to 6 paid holidays.
Employer-paid short-term disability, long-term disability, and life insurance.
Employer-paid teletherapy and telemedicine coverage.
Health and dependent care flexible spending accounts.
Employee wellness program.
Up to $3,000 in tuition reimbursement each year.