AA - Clinical Operations
About The Position
The Clinical Administrative Assistant supports Clinical Operations by accurately and promptly managing clinical documentation in the electronic medical record (EMR) in accordance with organizational, regulatory, and industry standards. The role coordinates administrative processes, facilitates communication, and supports high-quality patient care. It calls for strong organization, professionalism, adaptability, a proactive and solution-oriented approach, and exceptional customer service to staff, vendors, patients, and caregivers. The assistant represents Four Seasons and its values of Compassion, Balance, Respect, Integrity, Teamwork, Excellence, and Resilience, contributing to a collaborative and supportive care environment. The position also provides general office and reception support, assists departments with projects, and coordinates clinical-administrative tasks such as patient chart preparation, meeting documentation, and medical equipment and supply orders. It reports to the Administrative Team Leader and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The work location is specified in the offer letter.
Requirements
- High school diploma or equivalent.
- At least 3 years of experience as an administrative assistant in a healthcare setting.
- Proficient computer skills, including Microsoft Office products.
- Excellent customer service and communication skills.
- Valid driver's license and proof of automobile insurance.
- Knowledge of HIPAA privacy policies.
- Strong organizational skills and the ability to plan, prioritize, and coordinate daily tasks.
- Excellent written, oral, collaborative, and interpersonal communication skills.
- Attention to detail and accuracy in a fast-paced environment.
- Ability to work independently with minimal supervision and under pressure to meet deadlines.
- Ability to coordinate and follow through on projects, take initiative, and use innovative techniques.
- Ability to work flexible hours if needed and interact with various departments.
- Ability to participate as a team player.
Nice To Haves
- Education in a healthcare field, such as a CNA program of study, Medical Records, or Healthcare Administration.
Responsibilities
- Manage multiple priorities, deadlines, requests, and follow-up items.
- Work toward performance goals, make progress on the learning plan, and demonstrate Four Seasons values and competencies.
- Enter data into the EMR to support the Start of Care process.
- Monitor daily activity reports to track progress on clinical documentation submissions.
- Identify and resolve documentation errors that prevent clinical visits from posting or billing.
- Schedule and prepare patient charts, attend meetings, and record meeting minutes and IDG summary notes as directed.
- Order durable medical equipment (DME) and medical supplies for new admissions, and coordinate ongoing DME-related calls, including notifications of supply pickups and patient deaths.
- Provide office support, including word processing, filing, copying, composing business documents, reception, gathering and compiling data, and coordinating workloads across projects and deadlines.
- Receive, send, and distribute faxes, emails, and telephone calls.
- Provide lead or backup receptionist support, greet visitors in person or by telephone, and connect them with appropriate staff or services.
- Assist departments with special projects, including distributing information, data entry, filing, and research.
- Help draft forms and print and copy information for distribution.
Benefits
- Competitive salaries reviewed annually.
- Annual operational performance bonus opportunities.
- $0 employee premiums on medical insurance.
- Annual $600 well-care benefit for self-care, childcare, pet care, or elder care.
- Medical and dental insurance benefits beginning the first of the month after hire.
- 403(b) retirement plan with employer match.
- 20+ days of paid time off per year.
- Up to 6 paid holidays.
- Employer-paid short-term disability, long-term disability, and life insurance.
- Employer-paid teletherapy and telemedicine coverage.
- Health and dependent care flexible spending accounts.
- Employee wellness program.
- Up to $3,000 in tuition reimbursement each year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
