Administrative Assistant - Full-Time

ICBD Holdings • Peabody, MA

11d • Onsite

About The Position

The Administrative Assistant at ABA Centers of America supports client reception, scheduling, general office operations, and clerical functions at the Peabody, Massachusetts center. The role serves as a primary point of contact for caregivers, communicating schedule updates, cancellations, staffing and coverage changes, and requests for additional hours by phone, email, and text. The assistant keeps daily client schedules current in ABA Connect, shares changes with relevant team members, and works with the Director of Operations to carry out scheduling plans and maintain continuity of care. Additional duties include following up with families about P2P checks and payments, coordinating check collection and reissued payments, and supporting day-to-day administrative needs. This is described as an entry-level opportunity to begin a career in healthcare administration. Required availability is Tuesday through Saturday, 9:00 AM to 5:00 PM. Compensation is $60,000 to $70,000 per year, with final compensation based on experience, training, and education.

Requirements

• High school diploma or GED required.
• Organized, dependable, and detail-oriented.
• Warm, professional, and confident communicator.
• Comfortable speaking with families and employees.
• Able to manage multiple priorities in a fast-paced environment.
• Strong computer skills and willingness to learn new systems.
• Available to work Tuesday through Saturday, 9:00 AM to 5:00 PM.

Nice To Haves

• Administrative, healthcare, education, customer service, or ABA experience preferred.

Responsibilities

• Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours.
• Communicate with caregivers by phone, email, and text to address scheduling needs and concerns in a timely, professional manner.
• Notify families and staff of schedule changes, staffing adjustments, and coverage updates.
• Maintain positive, responsive relationships with caregivers while keeping professional boundaries.
• Maintain and update daily client schedules in ABA Connect.
• Ensure team members are informed of schedule modifications and have the information needed to provide consistent services.
• Monitor team communication and identify issues requiring leadership support.
• Partner with the Director of Operations to execute scheduling plans.
• Help coordinate cancellations, additional hours, and schedule changes.
• Follow up with families regarding P2P checks and payments.
• Help coordinate check collection and reissued payments.
• Support day-to-day administrative needs of the center, including client reception, general office support, and clerical functions.

Benefits

• 21 paid days off: 15 PTO days that increase with tenure, plus 6 paid holidays.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, life, AD&D, and GAP Plan insurance.
• 401(k) with up to 6% employer match.
• 100% employer-paid maternity/paternity leave for up to 5 weeks.
• Employee Assistance Program with unlimited 24/7 counseling.
• BeyondMed discounts on wellness and elective healthcare services.
• PerkSpot discounts on top brands.
• Pet insurance through Nationwide.
• On the GoGa wellbeing hub.
• Mileage reimbursement.
• Performance bonus potential.
• Referral bonuses for BCBAs and RBTs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED