Administrative Assistant - Full-Time

ICBD Holdings • Plano, TX

4d • Onsite

About The Position

The Administrative Assistant supports client reception, scheduling, general office operations, and clerical functions at Texas ABA Centers in Plano, Texas. This entry-level healthcare administration role helps families and staff stay informed and supports continuity of care in a fast-paced environment.

The position communicates with caregivers about schedule updates, cancellations, coverage changes, and requests for additional hours. It maintains daily client schedules in ABA Connect, coordinates schedule changes with team members, supports center operations, and follows up with families regarding P2P checks and payments.

Requirements

• High school diploma or GED.
• Organized, dependable, and detail-oriented.
• Warm, professional, and confident communicator.
• Comfortable speaking with families and employees.
• Able to manage multiple priorities in a fast-paced environment.
• Strong computer skills and willingness to learn new systems.

Nice To Haves

• Administrative, healthcare, education, customer service, or ABA experience.

Responsibilities

• Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours.
• Communicate with caregivers by phone, email, and text to resolve scheduling needs and concerns in a timely manner.
• Notify families and staff of schedule changes, staffing adjustments, and coverage updates.
• Build positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries.
• Maintain and update daily client schedules in ABA Connect.
• Ensure team members are informed of schedule modifications and have the information needed to provide consistent client services.
• Monitor team communication and identify issues requiring leadership support.
• Partner with the Director of Operations (DOO) to execute scheduling plans.
• Help coordinate cancellations, additional hours, and schedule changes.
• Follow up with families regarding P2P checks and payments.
• Help coordinate check collection and reissued payments when needed.
• Support day-to-day administrative needs of the center.

Benefits

• 21 paid days off: 15 PTO days, increasing with tenure, plus 6 paid holidays.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica).
• 401(k) with up to 6% employer match.
• 100% employer-paid maternity/paternity leave for up to 5 weeks.
• Employee Assistance Program (EAP) with unlimited 24/7 counseling.
• BeyondMed discounts on wellness and elective healthcare services.
• PerkSpot discounts on top brands.
• Pet insurance through Nationwide.
• On the GoGa wellbeing hub.
• Mileage reimbursement.
• Performance bonus potential.
• Referral bonuses for BCBAs and RBTs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED