Administrative Assistant

Heartland Center For Behavioral Change•Independence, MO

22d•$17 - $18

About The Position

This is clerical support work following routine, established procedures. The Administrative Assistant supports office administrative functions by maintaining and processing records, entering and retrieving information, serving as a receptionist, handling mail and messages, preparing correspondence and reports, and administering breathalyzer and urinalysis tests. The role includes client scheduling and intake support, payment processing, confidentiality of protected health information, and recordkeeping in accordance with agency and regulatory requirements. The position requires a professional demeanor, reliable attendance, and the ability to work effectively with clients, coworkers, applicants, recipients, and the public. The position is classified as at-will. Candidates must complete a background screening and meet minimum qualifications established by applicable regulatory agencies. The stated schedule is Monday through Thursday, 12:00 PM–8:30 PM, and Friday, 8:30 AM–5:30 PM.

Requirements

High school diploma or GED certificate.
Six months of experience in clerical work, general office support, or a related clerical area; relevant vocational or business school training, or closely related coursework from an accredited college or university, may substitute month for month for the experience requirement.
Submit to a background screening. Candidates under the supervision of a Federal, State, County, or Municipal Corrections Department, or with pending felony or misdemeanor charges other than minor traffic charges, are not eligible for consideration.
Meet minimum employment qualifications established by applicable regulatory agencies.
Knowledge and application of elementary mathematics.
Good oral and written communication skills, including reading, writing, and speaking English.
Effective interpersonal skills.
Basic keyboarding and personal computer skills.
Ability to organize materials and proofread for accuracy and completeness.
Ability to establish and maintain medical and other records, use coding and filing systems, and retrieve and compile data.
Ability to adapt quickly to specific office practices while maintaining speed and accuracy.
Ability to maintain high ethical standards, including honesty and integrity.
Ability to work harmoniously with employees, applicants, recipients, and the general public.
Ability to handle confidential information appropriately.
Physical capacity to bend, sit, squat, stand, walk, push or pull, kneel, handle objects, use fine finger movements, reach above shoulder level, and lift light loads up to 25 pounds.
Ability to read and comprehend, write, perform calculations, communicate orally, and reason and analyze.

Responsibilities

Greet and welcome visitors, determine the nature of their business, and direct them to the appropriate destination.
Answer telephone calls, provide information, take messages, and transfer calls as appropriate.
Schedule or arrange appointments for clients.
Receive payments, issue and record receipts for services, and reconcile cash receipts.
Provide and assist clients with preparation of intake paperwork.
Open incoming mail and route incoming and outgoing mail to appropriate individuals.
Maintain client confidentiality and comply with requirements for protecting client health information.
Compile and maintain organized client and department records in accordance with agency and regulatory requirements, ensuring information is complete and accurate.
Sort and file correspondence and documents using established methods; retrieve requested materials and prepare file folders.
Compile and maintain lists and records using a computer.
Enter, update, and retrieve client and service-delivery information using client medical records and automated database systems.
Monitor client urinalysis testing and maintain accurate records in accordance with program policies.
Type clinical and other documents and correspondence, and mail letters.
Copy, sort, collate, and assemble materials.
Operate standard office equipment, including computers, calculators, and copy machines.
Maintain a professional appearance and demeanor.
Administer breathalyzer and urinalysis tests.
Remain alert during working hours, attend work as scheduled, and comply with attendance policies.
Perform other related work as assigned.