Administrative Assistant AS9903
About The Position
This position provides administrative support for the Payroll Services department and represents the department to campus constituents. It delivers customer service to departments, employees, and administrative staff by prioritizing and triaging incoming communications, determining appropriate routing and response strategies, and preparing written responses to payroll-related requests. The role manages confidential employee and compensation data in compliance with privacy, retention, and audit standards; mails paychecks; and distributes reissued W-2 forms. The position assists with the department’s fiscal management by monitoring the available budget, supporting the fiscal-year budget process, purchasing items and services, ensuring invoices are paid promptly, submitting copier counts, and responding to other information requests. It also assists with hiring for Payroll Services positions as needed and trains new staff on payroll policies, best practices, and internal processes as assigned. The employee must maintain basic knowledge of OSU payroll policies and procedures and other policies relevant to the role.
Requirements
- High school diploma or GED, conferred on or before the agreed-upon start date.
- Five years of related experience; post-secondary education may substitute for years of required experience.
- Understanding of and proficiency in customer service.
- Excellent communication skills and good interpersonal skills.
- Ability to maintain strict confidentiality.
- Good problem-solving, research, and public relations skills.
- Aptitude for using various computer applications.
- Ability to work as part of a team and cope with stress positively.
- Good keyboarding and typing skills.
- Strong attention to detail.
- Flexibility to handle multiple priorities with poise and professionalism.
- Proficiency in Microsoft Office software.
Nice To Haves
- Vocational/technical computer and/or clerical training.
- Experience with Banner HR and/or Banner Finance.
Responsibilities
- Provide administrative support for the Payroll Services department and represent the department to campus constituents.
- Provide customer service to departments, employees, and administrative staff.
- Prioritize and triage incoming communications and determine appropriate routing and response strategies.
- Prepare written responses to payroll-related requests.
- Manage confidential employee and compensation data in accordance with privacy, retention, and audit standards.
- Mail paychecks and distribute reissued W-2 forms.
- Monitor the department’s available budget and assist with the fiscal-year budget process.
- Purchase items and services needed for efficient department operations.
- Ensure invoices are paid promptly, submit copier counts, and respond to other information requests.
- Assist with hiring for Payroll Services positions as needed.
- Train new staff on payroll policies, best practices, and internal processes as assigned.
- Maintain basic knowledge of OSU payroll policies and procedures and other policies related to the position.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
