Administrative Assistant - Madison, Wisconsin

Gainwell Technologies LLC•Madison, WI

7d•$39,520 - $43,680•Onsite

About The Position

Gainwell Technologies is seeking a detail-oriented, customer-focused Administrative Assistant to support Disability Determination Bureau (DDB) programs. The role supports disability claim processing by communicating with claimants, healthcare providers, employers, and other stakeholders; maintaining accurate electronic documentation; and helping ensure timely case progression. The position is based on-site in Wisconsin five days per week, and candidates must reside in Wisconsin. It involves substantial telephone communication and handling medical records and case information while maintaining accuracy and confidentiality. The company provides comprehensive training, ongoing support, and opportunities for professional growth.

Requirements

High school diploma or equivalent.
Two or more years of administrative support, customer service, healthcare support, insurance, claims processing, or call center experience.
Experience working in a high-volume telephone environment.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to accurately document information while maintaining confidentiality.
Proficiency with Microsoft Office applications.
Ability to quickly learn new systems and technology.
Must reside in Wisconsin and be willing to work on-site five days per week.

Nice To Haves

Experience supporting healthcare, disability services, medical records, claims processing, government programs, or other regulated environments.

Responsibilities

Communicate with claimants, healthcare providers, employers, attorneys, and other stakeholders to obtain information needed to support disability claims.
Maintain accurate electronic documentation, case notes, and claim files while ensuring confidentiality and data integrity.
Review, process, and organize medical records and supporting documentation to facilitate timely claim processing.
Research discrepancies, resolve documentation issues, and follow established procedures to ensure compliance with program requirements.
Collaborate with supervisors and team members to support operational goals, customer service excellence, and continuous process improvement.
Communicate by telephone with claimants, healthcare providers, employers, and other business partners.
Manage electronic documentation, medical records, and case information accurately and confidentially.