Administrative Assistant

Hillcrest Health & LIving • Papillion, NE

1d • Onsite

About The Position

Hillcrest Health & Living is seeking an organized, dependable, and detail-oriented Administrative Assistant at Hillcrest Country Estates Cottages in Papillion, Nebraska. The role provides clerical and administrative support to the Administrator, Director of Clinical Services, Cottage Guides, and other Cottage leaders. It also supports business-office functions such as private-pay collections, resident trust management, census reporting, accounts payable, team member onboarding, resident and family communication, and general office operations.

The position combines leadership and clerical support with financial administration, meeting coordination, resident communication, onboarding, and office management. The Administrative Assistant works with residents, families, leaders, and team members to keep operations organized and accurate, and to help ensure residents and families receive timely information.

Requirements

• High school diploma or equivalent required.
• At least three years of experience in administrative business-office functions.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to use additional computer applications and business-office systems effectively.
• Strong organizational and time-management skills and excellent attention to detail.
• Strong problem-solving skills and ability to work through issues independently.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Professionalism when handling confidential information.
• Ability to communicate with residents and responsible parties about financial or administrative matters.
• Ability to work independently while contributing to a collaborative team.
• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to perform repetitive sitting, bending, standing, walking, reaching, lifting, and movement as needed.
• Must be flexible and calm when working with residents, families, or team members during stressful situations.
• Must be able to work effectively in a fast-paced environment and use technology and available resources efficiently.

Nice To Haves

• Previous administrative, business-office, healthcare, senior living, or similar experience.
• Post-high school clerical training or a degree with a business emphasis.
• Experience supporting leadership teams and coordinating meetings.
• Experience with accounts payable, deposits, collections, census reporting, or related financial functions.

Responsibilities

• Provide administrative support to the Administrator, Director of Clinical Services, and Cottage Guides.
• Prepare and distribute meeting agendas, attend meetings, and take minutes as needed.
• Complete prepaid and private-pay collection activities.
• Track resident Medicaid annual reviews, pending applications, and status updates.
• Support residents and responsible parties with financial questions and communication.
• Assist with resident trust management.
• Communicate resident financial responsibilities and provide general education about insurance payment responsibilities.
• Provide front-desk and receptionist coverage as needed.
• Process daily bank deposits and complete census reporting.
• Post and reconcile ancillary charges and manage petty cash.
• Support general office management and organization.
• Maintain emergency call-tree information and coordinate education and meeting calendars.
• Process incoming and outgoing mail.
• Assist with copier maintenance and office-equipment needs.
• Order and maintain office supplies.
• Support accounts payable, including transactions in the electronic A/P system.
• Serve as a liaison for billing questions or disputes involving outside service providers.
• Assist with team member onboarding, including uniforms, name tags, onboarding packets, and HR compliance tracking.
• Assist with team member recognition programs and purchase recognition items.
• Collaborate with residents, families, leaders, and team members across the Cottages.
• Assist with additional administrative responsibilities as assigned.

Benefits

• Competitive compensation.
• Supportive leadership and a collaborative Cottage team.
• Multiple health insurance plan options for eligible team members.
• Vision, dental, and life insurance.
• Professional development support, including tuition reimbursement, certifications, and career-growth programs.
• Dayforce Wallet, allowing team members to choose when they get paid.
• Gym membership reimbursement and partner discounts.
• Opportunities to work closely with leaders across multiple areas of the community.
• Opportunities to grow within a mission-driven senior care organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED