Administrative Assistant - Ministry Support

The Summit Church•Durham, NC

2d•Onsite

About The Position

The Administrative Assistant for Ministry Support helps fulfill The Summit Church’s vision by directing the mission and functionality of the front office and providing administrative, operational, and logistical support to ministries within the Ministry Support team. The ideal candidate is highly organized, a natural problem-solver, and committed to serving others with grace and professionalism. This role manages front-office operations, supervises and supports receptionist staff, serves as a source of general church information, and provides second-level phone support. It also coordinates with the security team, identifies operational problems and initiates solutions, manages supplies, postage, mail, and packages, and assists Ministry Support, HR, and Accounting leaders with administrative tasks and sensitive documentation. The position is based in Central - Durham, NC, and is expected to work 40 hours per week. All staff members are expected to serve at church-wide events, including events such as Easter services, church-wide prayer meetings, Good Friday service, and Christmas services. Serving expectations will be communicated in advance.

Requirements

Proven experience in an office management, administrative, or operations role.
Strong proficiency with standard office software, technology platforms, and office equipment.
Excellent written and verbal communication skills.
Demonstrated ability to supervise and develop support staff.
Strong organizational skills and ability to manage multiple priorities simultaneously.
High level of integrity, discretion, and professionalism.
Ability to work independently with minimal supervision while remaining a collaborative team member.
Warm, welcoming demeanor reflecting the hospitality of the church.
Flexibility and adaptability, with the ability to creatively solve problems.
Notary or willingness to become one.
Member of The Summit Church or willing and able to become a member.

Nice To Haves

Experience in customer service.

Responsibilities

Manage the front office, including training and supervising the reception team, ensuring staff and guests receive a positive first impression, maintaining and creating protocols and resources, communicating changes, and notifying staff about office closures.
Serve as a source of general church knowledge and answer questions from people inside and outside the church.
Supervise and support receptionist staff through coaching, scheduling, and day-to-day direction.
Provide second-level phone support and handle escalated calls professionally and with care.
Coordinate with the security team to support a safe and welcoming environment for staff, volunteers, and guests.
Identify operational systems that are not working effectively and initiate solutions.
Manage office and kitchen supply inventory, including ordering and stocking supplies.
Manage postage and stationery budgets, oversee ordering and stock, and work with outside vendors.
Receive mail and packages and organize and manage the package room.
Assist the Ministry Support team with tasks such as resourcing meetings, preparing Ramp reports when able without detracting from core responsibilities, and managing legal documentation when necessary.
Assist the Executive Director of Ministry Support and the Executive Director of HR and Accounting with expense reporting, documentation, and related administrative needs.
Handle sensitive information with discretion and integrity.
Serve at church-wide events, with expectations communicated in advance.