Administrative Assistant of Family & Youth
About The Position
The Mandel JCC of the Palm Beaches is looking to welcome a Youth, Family and Camp Engagement Administrative Assistant to the Palm Beach Gardens team. This individual will be the administrative assistant in our day camp office, where over 500 campers are enrolled in our programs per week. Under the supervision of the Director of Youth & Family Engagement/Camp Director, the Administrative Assistant is primarily responsible for providing administrative support to the Youth & Family team. The purpose of the role is to support daily operations of running the Camp/Aftercare program enabling the Director and Program Manager to focus on the priorities of the program(s). Responsibilities include, but are not limited to, answering regular phone calls and e-mails, taking messages, fielding questions, processing and monitoring enrollment, creating rosters, coordinating meetings/daily schedules, organizing field trips, overseeing orders and overall administrative and support duties for Camp Shalom and Beyond the Bell. This person will manage and help complete necessary processes between the Director/Coordinator and Human Resources, Marketing, Accounting and other agency departments in accordance with JCC policies, procedures and any other program-related standards. To be successful, this individual will exemplify patience and exceptional customer service to staff, prospective and families enrolled and other JCC members.
Requirements
- An ability to work as a team, build strong relationships and help create a collaborative environment among staff, lay leadership and the community.
- Being punctual, prepared and reliable – arrive at work on time, when scheduled and ready to go!
- Strong time management skills, sound judgement, and exceptional customer service skills.
- Skilled at multi-tasking in a fast-paced, stressful environment while maintaining exceptional customer service to internal and external customers
- Excellent communication skills, including verbal, non-verbal, written and oral communication skills.
- Being responsible, professional, courteous, positive, trustworthy and reliable – this position requires constant internal interaction employees, supervisors, officers, lay committees, members, guests, donors and board members as well as significant external interaction with vendors, other agency personnel and the greater community.
- Adept with computers and software including Microsoft Office (Outlook, Word, Excel, PowerPoint), Google Suite and other programs as needed.
- Demonstration of a high level of confidentiality in order to maintain employee, participant and member information private.
- Being flexible and responding positively and openly to a variety of non-routine and unexpected tasks as they may arise.
- An ability to work independently and follow through on assigned tasks.
- Excitement to contribute and commit to the Mandel JCC of the Palm Beaches’ mission.
Nice To Haves
- A basic understanding of child development and Jewish culture, values, and traditions or willingness to learn; enjoying working in an environment with children.
Responsibilities
- Provide excellent customer service and create a warm, welcoming environment for all children, families, members, guests, and staff.
- Work with Director to respond to/address needs and concerns of parents, families and staff.
- Answer telephone calls and emails and respond to questions regarding our programs/camp, enrollment and schedule tours for prospective families, meet the needs of current parents and direct all other calls accordingly.
- Process program registrations, camp applications and communicate with necessary departments to ensure positive, smooth customer experience.
- Support Director and Coordinators in staff and child file maintenance ensuring required paperwork is turned in by each person and fielded appropriately.
- Create and regularly update schedules, program rosters, attendance and other important lists/documents (e.g., allergies, parent notes).
- Perform administrative duties for the department, which includes but is not limited to, scheduling, creating and sending out letters and emails, scanning, photocopying, printing pictures/documentation.
- Assist with the Camp and After Care billing year round
- Arrange for meeting spaces and setups for scheduled events.
- Organize paperwork for mailings or distribution
- Handle inventory and ordering office and program supplies and materials.
- Understand and comply with the Mandel JCC rules, as well as state and federal laws and regulations.
- Perform other job duties, functions, responsibilities as assigned by Director or other member of Mandel JCC’s Leadership team.
Benefits
- Culture The Mandel JCC of the Palm Beaches is committed to a passionate, member and community-centric culture where team members are encouraged to contribute and collaborate leading to a highly engaged JCC family.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
