Administrative Assistant

Horizon Health Services • Town of Tonawanda, NY

10d • $18 - $20 • Onsite

About The Position

Horizon is seeking an Administrative Assistant to join their team. This role involves welcoming visitors, interacting with patients seeking mental health and substance use treatment (children as young as three, adolescents, and adults 18+), and working with multiple electronic platforms including EHR and web-based systems. Responsibilities include managing appointments, assisting with medication refills, preparing charts, and supporting clinical and medical staff with administrative tasks, insurance/billing issues, transportation coordination, and communication with referral sources. The role also requires creative problem-solving to support clinic operations in a demanding, fast-paced, and adaptive environment.

Requirements

• High school diploma with 2 years of experience within the customer service or behavioral health field required.

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
• Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older.
• Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms. Duties include overseeing all scheduled appointments, assisting with medication refill request from patients and pharmacies, preparing charts and record requests and other duties as needed.
• Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise.
• Creative problem solving to support the overall operations of the clinic.

Benefits

• 401(k)
• profit-sharing programs
• Student Loan Assistance
• Paid time off
• paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED