Administrative Assistant- Foreclosure Payoffs & Reinstatement

Diaz Anselmo & Assoc. PA•Plantation, FL

About The Position

The Administrative Assistant will work on Foreclosure Payoffs & Reinstatement within the Default Operations team. The role calculates mortgage loan payoff, reinstatement, demand, and FDCPA amounts; prepares related correspondence; and ensures work complies with applicable legal, regulatory, client, and company requirements. The ideal candidate has strong analytical skills, excellent attention to detail, and a commitment to customer service. The position also involves reviewing calculations and documentation, responding professionally to inquiries, maintaining accurate records, managing assigned queues and deadlines, and coordinating with clients and internal teams to resolve discrepancies and obtain information.

Requirements

High school diploma or equivalent.
At least 2 years of experience in mortgage servicing, default servicing, financial services, banking, legal support, or a related field is preferred.
Strong analytical and mathematical abilities.
Excellent attention to detail and accuracy.
Strong organizational and time management skills.
Ability to manage multiple priorities and meet deadlines.
Effective written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.
Proficiency with Microsoft Office and data management systems.

Nice To Haves

Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field.
Experience with mortgage payoff and reinstatement calculations, default servicing, foreclosure, or creditor rights operations.

Responsibilities

Calculate payoff, reinstatement, demand, and related mortgage loan amounts, including principal, interest, escrow, fees, and advances.
Prepare payoff, post-judgment, demand, and reinstatement letters in accordance with client guidelines, firm procedures, FDCPA requirements, and applicable state laws.
Review calculations and documentation for accuracy and completeness before issuance.
Respond to inquiries from borrowers, clients, attorneys, and third parties in a timely and professional manner.
Maintain accurate records and update client systems as needed.
Manage assigned queues and workflow to meet deadlines and service levels.
Collaborate with clients and internal teams to resolve discrepancies and obtain necessary information.
Ensure compliance with applicable regulations, client requirements, and company policies.
Perform additional duties as assigned.