Administrative Assistant- Foreclosure Payoffs & Reinstatement

Diaz Anselmo & Assoc. PA • Plantation, FL

3d

About The Position

Diaz | Anselmo is seeking a detail-oriented Payoff & Reinstatement Specialist to join its Default Operations team. The role calculates mortgage loan payoff, reinstatement, demand, and FDCPA amounts; prepares related correspondence; and ensures compliance with applicable legal, regulatory, and client requirements. The position calls for strong analytical skills, close attention to detail, and a commitment to customer service.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in mortgage servicing, default servicing, financial services, banking, legal support, or a related field is preferred.
• Strong analytical and mathematical abilities.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office and data management systems.

Nice To Haves

• Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field.
• Experience with mortgage payoff and reinstatement calculations, default servicing, foreclosure, or creditor rights operations.

Responsibilities

• Calculate accurate payoff, reinstatement, demand, and related mortgage loan amounts, including principal, interest, escrow, fees, and advances.
• Prepare payoff, post-judgment, demand, and reinstatement letters in accordance with client guidelines, firm procedures, FDCPA requirements, and applicable state laws.
• Review calculations and documentation for accuracy and completeness before issuance.
• Respond to inquiries from borrowers, clients, attorneys, and third parties in a timely and professional manner.
• Maintain accurate records and update client systems as needed.
• Manage assigned queues and workflow to meet deadlines and service levels.
• Collaborate with clients and internal teams to resolve discrepancies and obtain necessary information.
• Ensure compliance with applicable regulations, client requirements, and company policies.
• Perform additional duties as assigned.

Benefits

• Competitive compensation
• Health, dental, and vision coverage
• 401(k) plan with employer match
• Paid holidays and time off
• Opportunities for professional development and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED