Onsite Administrative Assistant (Mirabella)

RealManage•Orlando, FL

7d•Onsite

About The Position

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles. This role involves welcoming and orienting new residents, managing various administrative tasks, and serving as a point of contact for residents and property managers.

Requirements

Hospitality experience preferred
Strong organizational skills with the ability to prioritize and multitask effectively.
Excellent verbal and written communication skills.
Positive, customer-focused attitude with a professional demeanor.
Proficiency in Microsoft Office (Word, Excel, Outlook); experience with property management software is a plus.
Ability to work independently and collaboratively in a dynamic, fast-paced environment.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Bilingual (Spanish/English) preferred

Responsibilities

Welcome, interview, and orientation for new residents
Contact with Property Managers and Owners
Enter lease agreements and information on Concierge Plus and CiraNet
Inform new residents of Oates Energy for proper water usage and billing
Program gate codes for residents and visitors
Program access cards and clickers for residents
Receive and process correspondence
Receive and inform residents of packages in the concierge plus
Accounts collection for residents who owe water
Pest Control listing and information with a technician
Placing mailings and announcements on the concierge plus
Answering emails on Ciranet
Reviewing accounts, charges, and payments with homeowners
Assist Processing Delinquencies
Process work orders in Ciranet (enter, update, and close) accordingly
Process tasks in Ciranet
Answer phones
Screen calls for General Manager
Assist owners and tenants at the office
Translate
Process changes of vehicles, telephone no., new tenants, etc. for residents
Receive parts and material requests from maintenance personnel and inform General Manager.
Send payments of access cards and others received to the Lock box
Other tasks as required