Administrative Assistant

The University of Memphis•Memphis, TN

14h•$18 - $20

About The Position

Performs a variety of complex administrative duties in an office environment, providing administrative support to a department, school, or college. May act as the key administrative support person for the unit. The position supports graduate programs by maintaining student records, assisting students and applicants, coordinating program information and materials, supporting admissions and evaluations, and helping organize meetings and events.

Requirements

Associate's degree and two years of relevant work experience; relevant experience may substitute for the required education.
Proficiency in Microsoft Office (Word, Excel, PowerPoint), Outlook, and OneDrive.
Applicants must be authorized to work in the U.S.; the employer is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Experience with Banner and SLATE.

Responsibilities

Creates, organizes, and maintains records for graduate students; makes records available to the graduate coordinator and graduate program directors; and ensures required documents from applicants and current students are submitted and complete.
Receives, directs, and responds to communications from current graduate students and program alumni; provides procedural information and answers operational and substantive inquiries; serves as an information resource for Psychology Graduate Student Association officers; and may advise students on course scheduling and registration.
Assists with administering surveys and collecting data; uses word processing, spreadsheet, and database software to enter and summarize program data; and organizes materials for reports, presentations, and distribution to parties such as SACSCOC and national accrediting agencies.
Assists the graduate coordinator and graduate program directors in updating and maintaining program websites, handbooks, forms, application portal instructions in SLATE, and curriculum-change forms in Curriculog; ensures forms are current and incorporates Graduate College policy changes.
Responds to phone calls and emails from prospective students and applicants, provides information and guidance, or refers inquiries to appropriate program directors, graduate school staff, or other university employees.
Verifies prerequisites and issues pins and permits for graduate students enrolling in courses each semester.
Attends and contributes to department and graduate program meetings, presents reports, acts on recommendations, and may record meeting minutes.
Assists program directors with graduate student evaluations, records decisions, sends evaluations to students, and files recommendations.
Makes final decisions for incoming applications in SLATE based on graduate directors’ guidance and prepares and distributes acceptance and rejection letters.
Assists with planning and implementing new graduate student orientations, conferences, and special events; helps arrange rooms and catering and announces and publicizes events.