Administrative Assistant - Part Time

Preiss Brand•Wilmington, NC

2d•Onsite

About The Position

Preiss is a leader in the ownership and management of multifamily and student housing communities nationwide. With a vast and varied national portfolio, we pride ourselves on providing an unparalleled living experience and a best-in-class investment platform. Preiss is an Equal Opportunity and LGBTQ+ friendly Employer. This is a part-time position at Plato's Lofts at Randall.

Requirements

Minimum of 1 year customer service and/or sales experience
Excellent customer service skills and ability to resolve escalated customer concerns
Understanding of Fair Housing
High school diploma

Nice To Haves

Events will be mandatory
Please do not make any changes to DN/CR spreadsheet
Please do not audit files but denote any signatures that you may have noticed with a flag

Responsibilities

Enter data into Tenant Database after receiving file folder from leasing agent
Enter data into Roommate Matching Database after receiving file folder from leasing agent
File folder into three different categories: New, Renewal or Transfer
File paperwork such as electricity bills, management contracts, folders, invoices, work orders, etc.
Categorize leasing files according to roommates, floorplans, furniture, etc.
Answer phones
Assist in leasing phone calls such as answering questions about terms, rent amount, etc.
Potential resident phone calls may be forwarded to appropriate leasing consultant
Scan leases
Assist leasing consultants if needed
DocuSign leases
Take tours when needed (as backup)
Flyer if needed (notices mostly)
Cover the reception area, if needed
Handle Issues/ Questions (via email only)
Record daily numbers/ Current Rental
Manage file issues after flagging