Administrative Assistant

HRI Development LLC • New Orleans, LA

3d

About The Position

The Administrative Assistant supports the daily operations of an apartment community through clerical, customer service, and compliance-related tasks. The role helps ensure compliance with LIHTC and PBV (Project-Based Voucher) program requirements while maintaining smooth front-office operations and providing resident service.

The position serves as a point of contact for residents, applicants, vendors, and visitors; supports leasing and application processes; prepares and maintains leasing and resident documentation; assists with income and asset verification; tracks compliance deadlines and the PBV waitlist; and coordinates resident communications, maintenance work orders, appointments, inspections, and move-ins and move-outs. The Administrative Assistant also supports the Property Manager, assists with audit preparation, and performs other duties as assigned.

Requirements

• At least 1 year of administrative or office support experience.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational, time management, and customer service skills.
• Ability to lift up to 15 pounds.
• Ability to cover a variety of properties with stairs and conduct tours in various weather conditions.

Nice To Haves

• Previous experience in the residential industry.

Responsibilities

• Serve as the first point of contact for residents, applicants, vendors, and visitors.
• Manage the daily flow of guest activity in the front office.
• Collect required documentation from external vendors upon arrival for property services.
• Answer phones, respond to inquiries, and direct calls and information to the appropriate person.
• Schedule appointments and assist with leasing.
• Help applicants complete rental applications and gather required documentation.
• Prepare and process leasing packets, renewals, and move-in and move-out documentation.
• Coordinate unit showings, inspections, and move-in appointments.
• Support the Property Manager with intake, verification, and documentation of income and assets.
• Help ensure files are complete and meet LIHTC and PBV program requirements.
• Support the collection, recording, and depositing of rental payments, application fees, and security deposits when standard processes are unavailable.
• Manage work orders in Yardi, Elite, and other software systems as needed.
• Track deadlines such as annual recertifications, income verifications, and rent changes.
• Assist with audit preparation.
• Track and update the PBV waitlist.
• Distribute resident notices, including lease violations, inspections, and events.
• Manage maintenance work orders in Yardi and communicate with residents about repairs.
• Accept packages from external mail service providers and notify residents as needed.
• Collect residents’ parking information and issue parking decals.
• Help coordinate maintenance repairs for make-ready units with external vendors.
• Help coordinate resident communications and community activities.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Competitive pay.
• Paid time off and holidays.
• Training, mentorship, and tuition assistance.
• Team events, wellness programs, and employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed